CU Servnet Solicits Credit Union Feedback to Better the Member Experience
January 26, 2016, Ewing, NJ
In a move aimed at optimizing member satisfaction, CU Servnet, through their loan servicing partner Cenlar FSB, is proud to announce a relationship with Member Loyalty Group to offer the Net Promoter Survey to its credit union clients.
This widely used survey measures member loyalty and satisfaction. With the unique needs of credit union members in mind, the survey allows real-time feedback for multiple channels including call center, web, IVR, and email.
Cenlar chose to work directly with Member Loyalty Group because of their well-established success with credit unions. This initiative is another way Cenlar is demonstrating its commitment to bettering the experience for its clients and the members they serve.
For more information about CU Servnet, visit www.cuservnet.org or call 1-877-716-6756.
More About CU Servnet
CU Servnet, formerly known as Prime Alliance Loan Servicing Powered by Cenlar, has been helping credit unions gain mortgage servicing advantages for years. As a Credit Union Service Organization (CUSO), CU Servnet understands the critical role that guidance and support play in helping credit unions serve their members, communities, and families. CU Servnet uses the technology and expertise of Cenlar to help secure loan servicing for credit unions. More information is available at www.cuservnet.org
More About Cenlar
Cenlar, located in Ewing, NJ, is the leader in loan servicing, nationwide. A reputation for excellence and dedication to client service has earned Cenlar the business of hundreds of organizations, and it services portfolios representing billions of dollars in residential mortgages across the country. More information is available at www.cenlar.com.