When you partner with CU Servnet, your members don’t see a third party – they see YOU. The loan servicing solutions we help secure through Cenlar include a dedicated member service team that responds quickly and efficiently to each credit union’s needs.
- When a member service representative answers the phone, they answer using your credit union’s greeting.
- When members make their mortgage payments, the check or electronic payment is made to you.
- When using our private label and branded loan servicing options, each member statement – in print or electronic form – is branded with your organization’s look and logo.
We know that as a member-focused organization, you feel a tremendous responsibility to answer questions and solve issues quickly. As a CUSO, we understand that need; that’s why CU Servnet clients have 24/7 access to a dedicated relationship management team.
How Are You Doing? Net Promoter Can Tell
To determine whether your members’ needs are being met, CU Servnet embraces tools familiar to the credit union community, such as the Net Promoter Score Survey. It surveys your members; helps measure their loyalty; and provides data on how member relationships can be improved. And Cenlar works with each credit union individually to ensure that that message is being shared.
To learn more about why CU Servnet is different than other loan servicing organizations, and in a unique position to help credit unions, please contact us.