A Credit Union Experience

When you partner with CU Servnet, your members don’t see a third party – they see YOU. The loan servicing solutions we help secure through Cenlar include a dedicated member service team that responds quickly and efficiently to each credit union’s needs.

  • When a member service representative answers the phone, they answer using your credit union’s greeting.
  • When members make their mortgage payments, the check or electronic payment is made to you.
  • When using our private label and branded loan servicing options, each member statement – in print or electronic form – is branded with your organization’s look and logo.

We know that as a member-focused organization, you feel a tremendous responsibility to answer questions and solve issues quickly. As a CUSO, we understand that need; that’s why CU Servnet clients have 24/7 access to a dedicated relationship management team.

 

How Are You Doing? Net Promoter Can Tell

To determine whether your members’ needs are being met, CU Servnet embraces tools familiar to the credit union community, such as the Net Promoter Score Survey. It surveys your members; helps measure their loyalty; and provides data on how member relationships can be improved.  And  Cenlar works with each credit union individually to ensure that that message is being shared.

To learn more about why CU Servnet is different than other loan servicing organizations, and  in a unique position to help credit unions, please contact us.

A Record of Achievement

Expertise

CU Servnet began serving the credit union community as Prime Alliance Loan Servicing Powered by Cenlar. We’ve been helping credit unions gain mortgage subservicing advantages for years. We unite credit unions with a regulated subservicing entity-Cenlar, a dedicated, top-notch, loan subservicer with years of experience servicing mortgages and HELOCs for all types of financial institutions. Cenlar brings a distinct, flexible approach to managing credit unions and their members.

CU Servnet uses the services of Cenlar, the nation’s loan servicing organization of choice, to deliver mortgage loan servicing solutions for credit unions. A reputation for excellence and dedication to client service has earned Cenlar the business of hundreds of organizations.

Strong Partners

A board consisting of credit union executives

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Experience

A subservicing provider with over 50 years of industry success and knowledge

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Choices

We customize the solution to meet your credit union’s specific needs

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