Client Bulletin: February 18, 2026
Strengthening Our Partnership
Dear Client,
I am pleased to share an important strategic development regarding our servicing business. Last week, Pennymac Financial Services, Inc.(NYSE: PFSI) announced that it will acquire our subservicing business, bringing together two established industry leaders to create a best-in-class mortgage servicing organization.
This alignment reflects our ongoing commitment to providing you with the highest level of service, stability and operational excellence. By leveraging Pennymac’s mortgage solutions and cutting-edge technology alongside Cenlar’s deep subservicing expertise, we are creating a more robust ecosystem for your portfolio.
Over the past several years, Cenlar has invested significantly in technology, enhanced controls and process improvements. Pennymac shares this strategic vision and has similarly strengthened its servicing platform to support continued innovation and scale, you can expect:
Operational continuity and stability – existing terms, servicing processes and points of contact remain unchanged.
Broader platform capabilities – leveraging Pennymac’s expanded mortgage solutions and technology alongside Cenlar’s deep subservicing expertise.
Increased scale and resources – enabling greater resiliency, enhanced client service and strengthened support for your long-term growth objectives.
We will host a virtual client meeting on soon to provide additional details and address any questions you may have. In the interim, we will reach out directly to ensure you have all necessary information and support throughout this transition.
Additional information is available in the Pennymac press release.
Please feel free to contact your client manager at any time with questions or concerns. Thank you for your continued partnership and confidence in us. We remain fully committed to making this transition seamless and to delivering the service you expect.
Sincerely,
Nick Brett
SVP Client Management
Cenlar
President and CEO David Schneider Discusses Client Service with HousingWire at MBA Servicing Solutions 2026
Cenlar President and CEO David Schneider spoke with Sarah Wheeler of HousingWire Feb. 17 during the Mortgage Bankers Association’s Servicing Solutions conference in Dallas about Cenlar’s steadfast commitment to its clients during an era of change in the servicing industry.
During the in-depth interview, Schneider explained how strong partnerships are at the heart of all that Cenlar does and how PennyMac’s proposed acquisition won’t change that as we focus on continuity and stability through the transition.
“From now until close, it’s business as usual,” Schneider said. “The day of close, the day after close, versus the day before close, will look exactly the same. We’ll have the same people, the same agents on the call answering the calls, the same client managers.”
Schneider said that he’s particularly excited about the scale and technology of the organization going forward that provides a greater opportunity to work on behalf of our client partners to provide an excellent experience to their homeowners each and every day.
“As we move forward, we’ll start to think about the transition and how we leverage their platform to better serve our clients,” Schneider said. “It’ll take some time, because it will be done very thoughtfully, very considerately. But when we do that, it will be a platform that has more capability and is better for the consumers and better for the clients.”
You can watch the interview here. Or check out an additional summary here.
COO Leslie Peeler Speaks at MBA Servicing Solutions 2026
This week at MBA Servicing Solutions 2026, COO Leslie Peeler joined a session with fellow industry executives about the future of servicing.
Leslie discussed the changing needs of homeowners and how servicers can meet those needs by embracing emerging technology and shifting their mindset. At Cenlar, we’re giving talent access to innovative technology—and the freedom to rethink their daily work—all with an eye on transforming the industry and the service we provide clients and homeowners.
Leslie pointed to Cenlar’s recent launch of a genAI-driven mortgage process fulfillment platform powered by PhoenixTeam that will dramatically improve the speed and accuracy of regulatory change management. The platform can transform complex regulations into plain-language requirements, user stories and test cases within hours of ingestion, as opposed to three weeks.
It’s just one example of how Cenlar is leveraging technology like AI to drive a better homeowner experience, more intelligent document solutions and smarter, faster compliance.
Definition Lexicon Added to CenAccess to Enhance Policy Governance Program
We’ve added a new document to the CenAccess Portfolio Insights Compliance Document Library as part of our ongoing efforts to strengthen the Policy Governance Program.
To improve consistency and ensure terminology remains accurate, we are removing definitions from individual policies and consolidating them into a single enterprise-wide resource titled “Cenlar Policy and Program Definition Lexicon.”
Each policy still includes a Definitions section, but it will now direct readers to this enterprise-wide Glossary for the most up-to-date terminology and descriptions.
In Portfolio Insights, this document is located in Reference Material > Compliance > Policies.
If you have any questions, please contact your client management team.
Access Up to Three Years of Insurance Documents in Meta – Fast, Easy and On Demand
We’re continuing to expand your ability to self‑serve. You already know you can retrieve insurance documents through MetaStor. Now, effective immediately, clients can access up to three years of insurance document history directly – no CCM ticket required.
Thanks to last year’s platform upgrade, clients can already retrieve Loss Draft Claim Packages, policy documents, insurance letters, and Electronic Data Interchange (EDI) policy notifications back to November 2024. The newest enhancement also adds a complete three-year archive of Lender Placed notices as well as for all other above documents, all available instantly in MetaStor.
All documents are available dating back to November 2022, giving you a deeper historical view and faster access to the information you need.
This enhancement eliminates the need to submit CCM tickets for these document types. Instead, you can search, view and download everything directly in MetaStor—saving time, reducing steps and streamlining your workflow.
We’re continuously improving your experience by expanding direct access to key information. With this enhancement, you now have:
- 100% of historical insurance documents available in MetaStor.
- Faster turnaround times.
- Greater transparency and self-service convenience.
If you have additional questions, please contact your client management team.
Meet the People of Cenlar Helping Our Communities
In 2025, more than 560 employees took advantage of Cenlar’s Volunteer Time Off (VTO) program, each contributing eight hours of service to organizations and causes that matter most to them. That’s more than 4,400 hours dedicated to strengthening our communities!
From supporting local food banks and schools to participating in environmental cleanups and community outreach programs, employees used their time to make a difference. The diversity of causes reflects the passion, generosity and commitment employees bring not only to work but their communities.
To meet the people of Cenlar who volunteered throughout 2025, visit us on LinkedIn @Cenlar FSB.