How do Credit Unions and Their Members Benefit From a CU Servnet Partnership?
As a CUSO, CU Servnet truly understands the credit union business model, values, priorities and mission.
Benefits to credit unions.
A CU Servnet partnership is an investment in your credit union’s success.
CU Servnet’s funding allows the following enhanced services to be provided to all credit unions:
A dedicated credit union call center that cares for members with credit union-centric values
Trending and resolution analysis of member feedback to drive process refinement
Free access to Net Promoter Score Survey (NPS Score) that measures member satisfaction and identifies areas for improvement of service to members
Reduced subservicing fees
A truly branded solution
Benefits to credit union members.
Taking excellent care of credit union members is everything we do.
Personalized member interaction with promotion of the same “valued feeling” the member receives when they visit a credit union branch
We actively listen to members and care for them with warmth and empathy
Our Average Speed of Answer is significantly faster than the industry standard
No loan-level member fees
Extended call center hours until 12am EST
Member concerns are immediately handled by the Member Experience Team.
Escalated member matters are managed by the highly-trained Member Experience Team, who:
Proactively deliver optimal solutions to credit union member concerns with ownership to build ongoing trust
Create trending and resolution — analyzing member feedback to drive process refinement
Provide a rapid response issue resolution and follow-up with close the loop — ensuring turnaround times are being met in a timely manner