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How do Credit Unions and Their Members Benefit From a CU Servnet Partnership?
As a CUSO, CU Servnet truly understands the credit union business model, values, priorities and mission.
Benefits include:
Benefits to credit unions.
A CU Servnet partnership is an investment in your credit union’s success.
CU Servnet’s funding allows the following enhanced services to be provided to all credit unions:
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A dedicated credit union call center that cares for members with credit union-centric values
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Trending and resolution analysis of member feedback to drive process refinement
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Free access to Net Promoter Score Survey (NPS Score) that measures member satisfaction and identifies areas for improvement of service to members
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Reduced subservicing fees
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A truly branded solution
Benefits to credit union members.
Taking excellent care of credit union members is everything we do.
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Personalized member interaction with promotion of the same “valued feeling” the member receives when they visit a credit union branch
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We actively listen to members and care for them with warmth and empathy
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Our Average Speed of Answer is significantly faster than the industry standard
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No loan-level member fees
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Extended call center hours until 12am EST
Member concerns are immediately handled by the Member Experience Team.
Escalated member matters are managed by the highly-trained Member Experience Team, who:
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Proactively deliver optimal solutions to credit union member concerns with ownership to build ongoing trust
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Create trending and resolution — analyzing member feedback to drive process refinement
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Provide a rapid response issue resolution and follow-up with close the loop — ensuring turnaround times are being met in a timely manner