How do Credit Unions and Their Members Benefit From a CU Servnet Partnership?

As a CUSO, CU Servnet truly understands the credit union business model, values, priorities and mission.
Benefits include:

Benefits to credit unions.

A CU Servnet partnership is an investment in your credit union’s success.
CU Servnet’s funding allows the following enhanced services to be provided to all credit unions:

A dedicated credit union call center that cares for members with credit union-centric values

Trending and resolution analysis of member feedback to drive process refinement

Free access to Net Promoter Score Survey (NPS Score) that measures member satisfaction and identifies areas for improvement of service to members

Reduced subservicing fees

A truly branded solution

Benefits to credit union members.

Taking excellent care of credit union members is everything we do.

Personalized member interaction with promotion of the same “valued feeling” the member receives when they visit a credit union branch

We actively listen to members and care for them with warmth and empathy

Our Average Speed of Answer is significantly faster than the industry standard

No loan-level member fees

Extended call center hours until 12am EST

Member concerns are immediately handled by the Member Experience Team.

Escalated member matters are managed by the highly-trained Member Experience Team, who:

Proactively deliver optimal solutions to credit union member concerns with ownership to build ongoing trust

Create trending and resolution — analyzing member feedback to drive process refinement

Provide a rapid response issue resolution and follow-up with close the loop — ensuring turnaround times are being met in a timely manner