02
Nov
Cenlar Call Center Experiencing Connectivity Issues
| We are currently experiencing a connectivity issue in our Customer Interaction call center that is preventing our representatives from receiving phone calls. Our Default Call Center is not impacted.
The issue, which is also affecting our Help Desk, began at approximately 9:15 a.m. ET. We currently are working with our vendor to troubleshoot and correct the issue. Our IVR and website are still operational, and homeowners who call us will be able to self-serve using the IVR. We will follow up with more information as it becomes available. Thank you for your understanding. |