your partner, we are committed to keeping you apprised of changes to our
business and the servicing industry as well as extraordinary circumstances
impacting the environment where we live and work. To that end, we are
providing you with the immediate actions we’ve taken in response to COVID-19.
First, you should know that our Business Continuity/Disaster Recovery (BC/DR)
Plan includes a Master Pandemic Plan. These documents are updated annually and
available for your review on CenAccess. Our primary objective, as always, is to
protect the continuity of our business in order to deliver the very best
service possible to you and your borrowers throughout any potential disruption, including a pandemic.
Master Pandemic Plan is a comprehensive document that address the precautions
and actions to be taken in the event of a virus outbreak. This overall plan, and the individual department plans that support
it, identify key resources and map these to the Business Continuity Plan to
assure a timely response for mission-critical operations. Key plan components
include provisions to minimize employee action and exposure to the virus,
work-from-home processes and many other measures to assure maximum staffing
levels and mitigate the impact of a pandemic event.
accordance with our plan, we are diligently monitoring the situation using
information from the Centers for Disease Control (CDC), the Environmental
Protection Agency (EPA), Johns Hopkins University, the World Health
Organization and local and state authorities in order to best protect our
multiple locations across the U.S. Our plan includes scenario planning to
account for the impact of employee absences, interruption of mail delivery,
third-party vendor support and other possible influences. Based on the
information we have today, along with
guidance from our plan, Cenlar has taken a number of protective measures. These
of our Pandemic Task Force – with leadership representation from our executive
committee, security, IT, human resources, communications, operations and
facilities teams. This team is meeting
regularly to assess the situation and take action, if and when it is needed.
frequent handwashing and other protective habits like sneezing and coughing
into the elbow to help assure the well-being of all in our workplace.
employees with a fever to stay home until their fever returns to normal.
hand sanitizer and disinfecting wipes readily available throughout our
our cleaning solutions to an EPA-approved product that kills coronavirus.
Thorough cleaning of restrooms, conference areas and other common spaces occurs
our teams to use conferencing services in lieu of in-person internal meetings.
clients and vendors similarly work with us to use go-to-meeting and phone
business travel among our offices, to clients and other work destinations.
departmental BC/DR plans to account for current business circumstances.
equipment and process testing to account for prolonged work-from-home scenarios.
of the BC/DR plans of critical vendors to assess their preparedness for a
potential pandemic and any additional actions that they may take now and in the
future to assure business continuity.