you to all who were able to join us for our COVID-19 call yesterday.
We’ve posted a recording of the meeting along with a pdf of the presentation on
CenAccess, where you’ll find other important updates about how we’re managing
the impact of the virus. Here’s where to find this information on the home
received many great questions before, during and after the call. We are still
accepting your questions at firstname.lastname@example.org
through Saturday. We’ll post our answers to all on CenAccess early next week.
Us How We Did
we continue to try to be responsive to your needs, we ask that you complete
this brief surveyabout our
call. Your input will inform how and what we communicate as we together work
through the challenges of this pandemic.
of you have asked how you may help us better serve your borrowers. Like the
rest of the industry, we continue to experience an extremely high volume of
calls and wait times. You may help us make sure borrowers are getting what they
need as quickly as possible by encouraging them to use our online resources.
Borrowers may readily find the website address on their statement.