• Co-borrower email address – Co-borrowers can now add an email address to be associated with the account so that more than one person associated with the account can enroll in paperless.
• HELOC payments – Homeowners who are behind on repaying their HELOC can now make multiple payments at one time; previously, this option was not available.

These are just a few of the improvements we’ve made and will continue to make to the homeowner experience. If you have any questions, please reach out to your client manager.

We determine who receives these reminder emails the same way we determine our outbound dialer campaigns. A homeowner could receive anywhere from two to four emails from us in a month, depending on a number of factors including loan type and determined risk of default.

This campaign gives us another tool to drive the success of our collections campaigns, as well as another way to attempt to connect as early as possible with homeowners who may need help with their loan. We think this is part of a holistic collections strategy, and as always, we are monitoring the effectiveness of all of our contact points.

If you have any questions, please contact your client manager.

Among Hutchison’s critical functions is communicating Cenlar’s value proposition to his clients, informing them of all the great new features their clients will experience as Cenlar makes enhancements to its technology, processes or procedures. He also hears directly from clients, who share feedback that he, in turn, can strategically present to Cenlar as a potential opportunity. As a sounding board who “hears both sides of the conversation,” Hutchison sees himself as a conduit between Cenlar and the client that helps build trust, understanding and partnership.

They’re values that come naturally to Hutchison. He joined the U.S. Navy right out of high school. Upon leaving the service, he spent the next six years as a Loan Servicing Manager at Chapel Mortgage before spending the next 25 years in a series of management roles at Fannie Mae, culminating in Director, Servicing Management.

At the same time Hutchison earned a hands-on education in the mortgage business by day, by night he was in a classroom, earning a bachelor’s degree at Eastern University and an MBA at Saint Joseph’s University’s Erivan K. Haub School of Business. While he learned the value of hard work and being competitive from his father — and credits those qualities as essential to his success — he knew that without academic credentials, he would be limited in where he could take his career.

Ultimately, Hutchison wanted that destination to be Cenlar, where applied just as he was completing his MBA. Why Cenlar? There was a personal angle — his father had done business with Larson Mortgage Company before it joined forces with Centennial Savings and Loan Association to become Cenlar. But Hutchison also knew Cenlar was the leading mortgage loan subservicing company, and it helped that the company was conveniently located to where he was living.

Above all, working for Cenlar would bring together the various strands of his experience to date, and allow him an opportunity for growth. Even with more than three decades of experience and two degrees under his belt, Hutchison laughs that “it wasn’t easy getting into Cenlar.”

Hutchison joined Cenlar in 2019 as Director, Transfer Operations and Integration, where he was responsible for integration of portfolio acquisitions, risk management and client relationships. In 2020, he moved into his current role under Matt Detwiler, and quickly had to adapt as the pandemic impacted the workplace. Very quickly.

“On Day One, Matt was showing me my new office. By Day Two, we had transitioned to a remote environment, and I was working from home.”

But interacting virtually with co-workers and clients proved no barrier for Hutchison, who was still able to put into practice what he had observed in his father’s professional interactions over the years — “being personable, engaging with people, being accountable, responsive, always listening and learning.”

Hutchison lives in South Jersey, where he and his wife keep their community caffeinated as owners of a coffee shop, Trouble Brewing. As a dad of two, step-dad of one and with two grandkids to keep up with, having one’s own coffee shop can come in handy. In his free time, Hutchison enjoys playing golf and traveling.