Feb

Client Bulletin: February 5, 2024

In order to provide a better, more consistent experience for our clients and their homeowners, Cenlar has suspended charging payoff statement preparation fees in California, Nevada and Arizona, as of February 1, 2024. These were only states where fees were assessed upon loan payoff.

We now will be supporting payoff processing as part of our baseline service to you. We make this decision as we constantly evolve to protect our clients and their homeowners, amid a complex and always-shifting regulatory environment.

If you have any questions, please contact your client manager.

Check Your Information for Accuracy on CenAccess

For your convenience, we have added the following information to the profile page on CenAccess:

a complete list of whitelisted IP addresses provided by you
client-supplied NMLS ID and federal or state licensing information. If your organization is state licensed, the states provided will also be visible.

Posting this information on CenAccess enables you to more easily monitor the data and ensure ongoing accuracy. To access the information, go to the CenAccess Profile page.

If changes need to be made to the information in either report, please submit a CCM ticket using the appropriate drop down:

Whitelisted IP Address Changes: Technology Needs > Whitelisting IP Addresses (CRF_IP Address Whitelisting form Required)
NMLS and Licensing Changes: Relationship Needs > Other > Technology Needs and Issues (Attach a completed CRF Form)

Please share this with others at your organization who may need to know the above information.

An Update with Cenlar Leadership on March 12

Please save the date for our next quarterly update.

WHAT: Cenlar leaders will discuss the work the organization is focusing on this quarter to enhance the client and homeowner experience.

WHEN: Tuesday, March 12, 2024 at 3 p.m. ET

We are working to provide a forum that will allow all clients to hear important updates from our leadership. We will send you access information for the meeting closer to the date of the event.

Please note, this call is for current Cenlar clients only. Although you may forward this invite to interested parties within your organization, please do not forward dial-in details to other third parties. Any information shared on the call is subject to the confidentiality provisions of your respective subservicing agreement.

Ingrid Jaschok Joins Cenlar As SVP of Default Operations

We’re thrilled to announce that Ingrid Jaschok has joined Cenlar as Senior Vice President of Default Operations.

In her new role, she will oversee all business segments within the default servicing portfolio, including early and late-stage default. In addition to those duties, Jaschok will develop and implement strategies that ensure goals are achieved while enhancing the homeowner experience and meeting investor, regulatory and compliance guidelines.

A recipient of the 2019 Women in Housing Leadership Award for Diversity & Inclusion, Jaschok has more than 25 years of experience in call center operations, loan administration, mortgage loan servicing, loss mitigation, bank and non‐bank financial institution management, as well as regulatory and compliance oversight.

Prior to joining Cenlar, she was Senior Director and Senior Vice President of Default Servicing at Flagstar Bank. She was also Senior Vice President of Vulnerability Management at Citibank, where she assisted the team with a start-up of Vulnerability Remediation in the Global Technology areas. Jaschok also held leadership roles at both Freedom Mortgage and Mr. Cooper. As Senior Vice President at Mr. Cooper, she led a team to create an automated loss mitigation process for customers during the pandemic.

“I look forward to joining the team and further enhancing the homeowner experience,” Jaschok said. “Homeowners are always first and foremost in the front of our minds and we are always here to help them.”

Mike Day Enjoys Tackling New Challenges

Whether he’s perfecting a four-day pannetone or achieving resolution of a complex issue for one of the world’s largest financial institutions, Mike Day, VP, executive client management, doesn’t back down from a challenge; he leans into it. Eighteen years into his career at Cenlar, Day has seen the company continually grow and evolve, and he’s not only kept pace with its rate of change—he’s played an integral role in accelerating it.

What began as a 6-month temp position in Transfer Operations meant to bridge early graduation from high school and the beginning of college turned into a fulltime Transfer Operations Analyst role with the same group after studying business administration at Penn State.

Once Day got up to speed with understanding the loan transfer process, he was tasked with a major challenge—figuring out how to automate what was still a manual process. He dove in, developing a deep understanding of how servicing systems function in the process of making them fully automated. That led to a supervisor role, overseeing bulk transactions in and out of Cenlar. In this capacity, he had a high level of client engagement, working closely with SVP Nancy Irwin and the Client Management team to coordinate transfers, determine data needs, etc.

In 2011, Irwin asked Day to join her team. Day welcomed the opportunity to shift to a role focusing solely on fostering client relationships. He especially enjoyed traveling for face-to-face meetings.

“We work to continuously demonstrate that this isn’t a typical vendor relationship,” Day said. “It’s a partnership. The culture at Cenlar is to treat every single loan as if it’s our own.”

Day’s success took him from client manager to senior client manager and then, in 2017, to director, client management. He earned promotion once again this month, this time to VP, executive client management.

Day earned his newest role thanks to his proven expertise. During his time at Cenlar, he’s developed the kind of knowledge required to work with largest global financial companies, organizations with a very large risk structure that require the highest level of oversight. That means not only knowing the ins and outs of baseline servicing but also deriving solutions that could help clients achieve their business goals while also mitigating risk.

This is a particularly important skill as Cenlar hones in on meeting the OCC guidelines for Heightened Standards this year.

“Cenlar is always enhancing its risk management program so that we’re operating at the level of the largest and most complex financial institutions,” Day said. “All our clients and homeowners benefit from that.”

Day lives in Bucks County, Pennsylvania, with his wife and three young daughters. He has a keen interest in playing guitar and enjoys performing at the occasional local open mic night. He also loves cooking for his large, extended family. That’s where the four-day pannetone comes in—and if you know Day, you can assume this was no ordinary bread recipe, featuring toasted hazelnuts and dark chocolate.

It’s that same desire to take it to the next level that keeps Day fired up to “go into work every day with the goal of understanding our clients’ needs and being able to articulate them internally so our partners can achieve their goals.”

We Are Open Presidents Day!

Cenlar will be open on Presidents Day Monday, Feb. 19, 2024. Processing will occur as normal, and representatives in our customer service call centers will be ready to serve your homeowners.