Client Bulletin – January 29, 2021

Citrix Transition to Azure Cloud
Over the past few months, Cenlar has been working to transition clients from Citrix to Microsoft Azure. Migration to Azure will enable us to upgrade servers and operating systems seamlessly, as well as institute additional security processes and procedures.

We are pleased to let you know that Citrix testing has been completed for all Cenlar clients. As such, the former Citrix URL will be decommissioned effective March 12, 2021.

What’s changing?

Old application            URL

Citrix on-premises       https://connect.cennet.com/

New application          URL

Citrix in Azure               https://connectsg.cennet.com/

Please share this information with all employees and auditors who access Cenlar through Citrix. In the interim, your Client Manager will be reaching out to coordinate a phased roll-out in the next several weeks. Please watch for the communication with details for your organization.

If your corporate policy is to whitelist Cenlar IPs or URLs, you will need to whitelist the new production IP address ( and the new URL (connectsg.cennet.com) in order to access the new Citrix URL in Azure. If you have any questions, please contact your Client Manager or call the Cenlar Helpdesk at 888-341-3882.

Borrower Bill Pay Made Easy! Cenlar Converts to Third-Party ACH Processing

As of December 31, 2020, more than 90% of Cenlar clients were converted from Checkfree to 3rd party ACH. Now, if we are unable to apply a payment, the return to Checkfree is electronic and generally should be completed within one business day. Plus the electronic returns are trackable. So no more need to stop and replace checks that were lost in the mail.

Other Benefits

  • Higher payment limits for jumbo loans. Checkfree payments previously were limited to $5,000 each. The new arrangement offers a $10,000 payment limit.
  • Account number restrictions eliminated. The account number restriction for a Checkfree payment is no longer in effect, which has removed another barrier for electronic remittance of borrower payments. Previously, only loan numbers 7 to 10 digits in length were cleared for electronic transmission. And no alpha characters, spaces or punctuation were allowed for electronic payments. These restrictions forced thousands of payments per month to be remitted by Checkfree via paper check because the loan number used by the borrower was outside of Checkfree’s account number requirements. 
  • Electronic correction of erroneous loan numbers. We now have the ability to use the ACH network to notify Checkfree when an account number is incorrect and provide a correct number for future payments. If Cenlar is unable to apply the payment, and the payment is returned to Checkfree, Checkfree is responsible to notify the borrower.

It’s just one more step in our effort to create a frictionless experience for you and your borrowers.