Client Bulletin: March 24, 2025
CenAccess Portfolio Dashboard Launches Today!
We are excited to announce that our new Portfolio Dashboard is now available on CenAccess!
This enhancement will make it easier than ever for you to stay on top of managing your mortgage portfolio. The dashboard, at the very center of the home page, is the heart of the new CenAccess. It features all the information on the daily dashboard currently, complete with graphical data, drill-down capability and filtered data views in a highly visual presentation for better insight about your business.
For more information on how to navigate the dashboard, visit the User Manuals section on CenAccess, under Reference Materials, where you will find:
• Portfolio Dashboard – Navigation Quick Reference Sheet
• Portfolio Dashboard – Navigation Training Video
For any access questions please call the Cenlar Help Desk at 1-888-341-3882.
Please direct any other questions to your client manager.
Thank you.
New, Streamlined User Access Request Form
We’ve launched an updated Cenlar User Access Request Form that helps streamlines the process for adding users from your organization to our systems.
The new form, available on CenAccess, consolidates the two existing tabs – System Access and CCM Only – into one, so there’s no switching tabs required to find CCM fields. They’ve been consolidated right into the System Access tab. It also identifies which fields must be completed for submission.
Please share this information with your CCM Client Administrators so your organization can begin using this new form immediately. As a reminder, only CCM Client Administrators are authorized to submit this form, and all submissions should occur under the System Access drop down options on CCM. Any request being submitted directly to a client manager will not be accepted, nor will any request submitted by other users.
Thank you.
Andrew Pohlmann Joins Cenlar as SVP of Business Development
We are proud to have welcomed Andrew Pohlmann to the organization this month as Senior Vice President of Business Development. In his new role, he is responsible for growing Cenlar’s market presence, with a focus on expanding new business relationships.
Pohlmann comes to Cenlar with more than 30 years of experience leading sales management and business development efforts in the banking and mortgage sector. He is a proactive executive leader recognized for his ability to deliver strong, sustainable results while spearheading and developing high-performance teams.
“We are thrilled to welcome Andrew to the team. I am confident his considerable expertise will help build even stronger relationships that will deepen our market presence and drive growth,” said Tom Donatacci, Senior Vice President, Chief Client Officer.
Prior to joining Cenlar, Pohlmann was Chief Marketing & Sales Enablement Officer at Rate Companies. He was also Head of Consumer Strategy for SunTrust (now Truist). He has held several senior leadership roles at Washington Mutual/Chase, CitiMortgage and Fifth Third.
Pohlmann holds a Master of Business Administration in Strategic Leadership and Innovation from the University of Illinois Gies College of Business. He earned his Bachelor of Arts in Political Science from North Central College.
Two Cenlar Executives Speak at ICE Experience 2025
Earlier this month, Jennifer Rowen, Senior Vice President of Core Operations, and Chief Information Security Officer Jason Shockey shared their expertise at the ICE Experience 2025 conference in Las Vegas.
On March 11, Rowen participated in a panel titled “The HELOC Solution: Innovative Enhancements to Advance Your Portfolio.” She, along with her colleagues, discussed cutting-edge innovations in the home equity space and provided a glimpse into future developments.
Shockey joined the panel session “Fraud Prevention Essentials: Safeguarding Mortgage Data in the Era of Rising Threats,” also on March 11. The panelists explored the evolving fraud landscape, its impact on customers, and shared real-life scenarios, warning signs, and essential tactics to bolster cybersecurity and fraud prevention efforts.