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Client Bulletin: March 25, 2022

Our Cenlar Case Management (CCM) system has eliminated the need for most client-facing email boxes. We’re adding new features to CCM regularly, but some support will still be found outside the system. To assist you in getting help quickly, a new Client Support Matrix has been posted on CenAccess, found by clicking on “Need Assistance?” under the Support tab.

In particular, this latest update includes changes in the process for third-party requests involving audits, and adds guidance where to direct third-party audit partners. Client requests related to audits should continue to be submitted via CCM.

If your request type is not listed on the matrix, it has been transitioned to CCM. Please share this information with your CCM users and administrators.

 

CenNet Updates Enhance Homeowner Experience

Providing the best experience for your homeowners is at the heart of what we do at Cenlar. As part of this mission, we’re continually making enhancements to our CenNetTM website in order to provide a seamless experience.

We’ve recently rolled out a slate of new features in order to make it easier for homeowners to conduct their business on CenNet. The features include:

  • Maximum Principal Payment – Increased the maximum principal payment a homeowner can make — now up to $100,000 (from $9,999.99).
  • Promotion of 1098s and Paperless – Provide easy access to year-end 1098 tax forms and paperless enrollment by promoting both in the first carousel marketing ad space on the login page.
  • Autopay and Paperless Reminders – Added a pop-up reminder upon initial sign-in that reminds homeowners to enroll in Paperless and Autopay if they have not already, making it easier for them to finish setting up their account. Homeowners will receive periodic reminders about these programs if they choose not to enroll initially, so that sign-up is easy should they later change their minds.
  • Payment History Section – Display of user friendly message in this section when there has been no payment activity on a loan within the last three months.
  • Auto-Pay for Non-Monthly Loans – For true non-monthly loans, homeowners can now verify they are signing up for autopay on a non-monthly basis (for example, every other week for biweekly loans).
  • DSI Loans – Removed payment breakdown for DSI loans to ensure those homeowners only receive the most up-to-date, accurate information about their loans.

 

These are just a few of the improvements we’ve made and continue to make to CenNet. If you have any questions, please reach out to your client manager.

 

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