Cenlar Promotes Jennifer Rowen, Appoints New Chief Compliance Officer

Jennifer Rowen has been promoted to Senior Vice President, Core Operations. Marlon Groen has joined the company in Rowen’s former role as Chief Compliance Officer

Rowen brings more than 24 years of banking experience to her new position. As SVP, Core Operations, Rowen is responsible for the oversight of Investor Reporting, Bank Operations, Payoffs, Satisfactions, Insurance, Escrow, Tax and Transfer Operations.

“Jennifer’s leadership skills and expertise in sustaining a solid compliance program is vital to Loan Operations as we continue to strengthen our risk and control efforts and deliver excellent service for our clients and their homeowners,” said Senior Vice President of Loan Operations Bill Moffett.

As the Chief Compliance Officer, Rowen was paramount in building Cenlar’s compliance management program. She was also responsible for regulatory change management, program management, compliance training, BSA/AML/OFAC and compliance advisory services.

Groen has more than 20 years of experience in mortgage lending and servicing, with extensive knowledge in regulatory compliance, change management and examination oversight. He will be responsible for continuing to build on Cenlar’s compliance management system to ensure the company meets all regulatory requirements.

“A committed and highly insightful risk and compliance specialist, Marlon’s depth of industry knowledge and ability to build and lead effective compliance frameworks is invaluable to the team. He will be instrumental in leading the continued growth of Cenlar’s compliance risk management program,” said Chief Risk Officer Sara Avery.

Prior to joining Cenlar, Groen was Chief Risk and Compliance Officer for AHP Servicing. He also worked at PHH for 11 years where he most recently served as Senior Vice President, Chief Compliance Officer. At PHH, he also held the role of Vice President, Head of Regulatory Affairs before transitioning to compliance. Marlon was also Vice President and Senior Counsel at Sovereign Bank and Vice President, Senior Counsel and Chief Compliance Officer at Arlington Capital Mortgage Corp.

Groen holds a Juris Doctor degree from Brooklyn Law School and a bachelor’s from the University of Delaware. He is also a member of the Mortgage Bankers Association’s Legal Issues and Regulatory Compliance Committee.

Cenlar Continues Tech Focus with Gonzales Promotion, Cargile Hire

To further enhance our expertise and strength as we continue to transform our organization, Rene Gonzales has been promoted to Cenlar’s Chief Technology Officer. Brad Cargile has been hired to fill Gonzales’s former role of Vice President of IT Infrastructure.

Gonzales, a seasoned IT leader with significant experience in large mortgage servicing operations, joined Cenlar in 2018, and quickly assumed responsibility for IT infrastructure and operations. He has a proven track record with directing transformational efforts, managing programs and projects, improving operational efficiency and integrating, implementing and developing new solutions.

Prior to Cenlar, Gonzales held IT leadership positions at PHH Mortgage, Altisource, Ocwen Financial Corporation, Ally Financial, GMAC and JPMorgan. He also served honorably in the United States Army and the Army Reserves for 28 years, including mobilizations supporting Operation Enduring Freedom, Operation Iraqi Freedom and Operation Noble Eagle, retiring at the rank of Major.

Meanwhile, Brad Cargile joins Cenlar from Fidelity National Information Services, where he served as Technology Strategy Director. His broad experience and skill set — which includes expertise in business process enhancement, solution development and infrastructure design and support — are expected to greatly benefit Cenlar’s IT initiatives.

As VP of IT Infrastructure, Cargile reports directly to Taylor, providing strategic and operational leadership relating to IT infrastructure and strong operational performance. He is responsible for implementing and servicing management of all technology infrastructure deployed at Cenlar, including data center, network and server services, telephony, service monitoring, user support/help desk, workstation management, servers, storage and related software.

What To Know When Boarding Seasoned Loans

As you’ve likely seen in recent communications, this year we’ve stepped up our efforts to ensure document and data quality in the new loan boarding process. We believe these adjustments will enhance the experience you and your homeowners have with us.

An important part of this work is making sure that only new loans are being boarded using the XML and NLAI methods. As stated in our new loan instructions, a “new loan” refers to originations with less than 90 days seasoning. Any loan seasoned 90 days or more or is in a bankruptcy, loss mitigation or foreclosure status should be boarded through the bulk transfer process. This will ensure the required servicing images and historical information, such as payment and transaction histories, will be received and available for us to reference when assisting your homeowners.

All seasoned loans should use one of four options within the bulk transfer process to board. The four options are:

1. Streamline – If the Inbound Portfolio Transfer Request form reflects a single loan with no delinquency, it is considered a candidate for the streamline process and the e-mail request is categorized for assignment as a streamline transfer.
2. Mini-bulk – Follows standard inbound transfer protocols but in a compressed timeline.
3. Mini-bulk (aggregator) – Used for clients purchasing loans from multiple sellers through an aggregator. Follows standard inbound transfer protocols but in a compressed timeline.
4. Bulk – The standard for a majority of transfers.

More information on these options can be found here, as well as in the Transfer Instructions section on CenAccess, under the Training & Reference menu. If you need help or would like to discuss further, please reach out to your client manager, who can set up a meeting to explore which option might be best for you. To begin scheduling a bulk transfer, please submit the TO Inbound Portfolio Transfer Request Form to the TO_ConversionNotifications mailbox. This form can also be found on CenAccess.

Thank you for your continued partnership.

Regarding Our New Process for Flood Zone Determination Vendors

In a Client Advisory last month, we announced that starting June 1, 2023, we will require that all loans boarding our system have a flood zone determination completed by one of three approved vendors: Corelogic, Servicelink or CBC Innovis.

We have expanded this approved list to include companies under the CBC Innovis umbrella. These companies are Flood Zone Determination Services, Data Verify Flood Services, Factual Data and Kroll Factual Data.

2022 Audited Financial Statements Now Available

Cenlar FSB’s Audited Financial Statements for 2022 have been released. The updated financial document has been posted online, and can be viewed in the “About” section of CenAccess.

Please contact your client manager with any questions. Thank you.

Updated Guides on CenAccess

We’ve updated several useful documents on CenAccess for your reference.

We’ve refreshed our client guides to Global Teller and NLAI with the most current information. These new versions can be found on the Training & Reference menu under User Manuals on CenAccess.

Also under User Manuals, we have posted a list all of the emails that we send to homeowners. This file — named “Email Listing for Clients 03.16.23” — is updated with the most-recent list of homeowner emails once each month.