Client Bulletin: May 13, 2024

What to Know Before CenAccess MFA Launches in June

As we announced in several issues of the Client Bulletin, we are introducing enhanced security for our CenAccess application through the addition of Multi-Factor Authentication (MFA). We are currently targeting to launch this feature on Monday, June 10, based on our current schedule and a successful pilot outcome. We are informing you of this tentative date to provide early visibility to a coming change so you can prepare your team.

We will inform you regarding the final date at the end of May.

MFA validation will be facilitated through the Microsoft Authenticator app. CenAccess users will download the Authenticator application — if they do not already have it installed — to their mobile device and use it to perform MFA into access CenAccess. Microsoft Authenticator App is available in both the Apple App and Google Play stores via mobile device, at no cost.
After initial validation and on an ongoing basis upon CenAccess login, users will be provided a one-time code via the Authenticator app for additional authentication to enable login. This will also help streamline password resets for CenAccess, as this will now be available to be done online.

What to Expect on Launch Date
On the morning of the launch (currently scheduled for Monday, June 10), CenAccess users will receive two emails with credentials and instructions needed to perform the CenAccess MFA registration process. The first email will provide the login user ID. The other will provide the URL link, temporary password and guidance on how to download Microsoft Authenticator, setup and access CenAccess via MFA.

We are providing this information in advance of activation so that you can prepare your processes and users. However, Cenlar clients do not need to do much in preparation for this enhancement.

You will need to:

  • Alert your technology teams that CenAccess users will need to download the Microsoft Authenticator app onto their mobile devices, if they do not have it already.
  • Inform CenAccess users of the coming enhancement and the need to download Microsoft Authenticator and perform the MFA registration process when they receive the emails on the morning of Monday, June 10.
  • Inform CCM administrators that no new CenAccess user requests will be accepted during the migration window, beginning June 1 through the end of the rollout on Friday, June 21.


CenAccess users will have two weeks to register and migrate to CenAccess MFA. If they do not convert and do not register by Friday, June 21, their CenAccess credentials will be deactivated. If continued access is needed, a new request for user access will need to be submitted via CCM by your CCM administrator.

Questions About Bulk Service Release? New Guide Now on CenAccess

New to bulk outbound transfers? To get you started, we’ve created a new quick reference guide to lay out what you should expect during the bulk service release process.

This new guide is available on CenAccess, in the Transfer Instructions section.

Meet with Us Next Week in New York

We will be on hand in New York City next week, on May 20-21, for the Mortgage Bankers Association’s Secondary and Capital Markets Conference, and our leadership would love to meet face-to-face with you, our client partners.

If you will be in New York during MBA Secondary, please reach out to your Client Management team member. We’ll schedule a time for you to meet with Cenlar leaders, so that we can thank you in person for your partnership and discuss how we can further strengthen our relationship.

Load Testing to Occur Thursday, May 23

To further enhance your experience with our technology, our teams will be conducting internet failover with our systems Thursday, May 23, 2024. There will be no interruption to service during this testing.

However, once testing has been conducted, you may be prompted to log-in in order to access our environment. Once you’ve logged in again, you will be able to return to normal use of our system. There will be no other impacts to your experience as a result of this testing.

Thank you for your understanding.

Memorial Day Observance

Cenlar will be closed on Monday, May 27, 2024 in observance of Memorial Day. Any files received on Monday, May 27 will be processed the night of Tuesday, May 28. Output will be available the morning of Wednesday, May 29.