Client Bulletin Publish Date: July 27, 2026

Intelligence Delivered: Transforming the Insurance Experience for Homeowners

100% – That’s how many homeowners cut their wait time for loss draft claim funds in half, from 14 days to less than seven, thanks to our innovations in the insurance space.

When homeowners are recovering from property damage, speed and clarity matter. Cenlar’s digital tools are delivering both and reducing operational risk for clients.

In 2025, Cenlar launched Mobile Deposits, a digital solution designed to streamline loss draft claim processing and improve the homeowner experience during a critical moment: when they are recovering from property damage.

At Cenlar, innovation in the insurance space, like all our innovation, is focused on simplifying the servicing experience for all, delivering faster, clearer and more reliable outcomes for homeowners while reducing friction and risk for clients.

SOC2 Reporting Added to CenAccess

We have posted Cenlar’s SOC2 Reporting Package to CenAccess. This report covers the period of April 1, 2025 to March 31, 2026. You can find it on CenAccess, under Reference Materials -> Oversight Documents -> SOC.

If you have any questions, please reach out to your client management team.

New Checkbox Added to Cenlar Case Management (CCM)

On July 25, a new conditional checkbox was added to CCM.

When you submit a CCM ticket, this new enhancement will show the following prompt: “Did you attach the required form?”

This checkbox allows you to confirm that all necessary forms are attached, helping ensure we have the information needed to process requests efficiently. The checkbox will only display for ticket types that require an accompanying form, such as System Access, CRF Requests, IP Address Whitelisting and Transfer Operations.

All required forms can be found on the CenAccess Client Portal under the Reference Materials tile.

If you have any questions, please contact your client management team.