Client Bulletin: September 1, 2022

MOVEit Testing: Please Share This Information with Your IT Team

As we communicated last month, our preparations for upgrading MOVEit, the application we use to share files with you, has begun. The next step in the process is for your organization to assure that the appropriate IP addresses are whitelisted then validated during the testing window: September 6-30. Please share this information with your IT team.

Part of the testing will require your team to validate your applicable inbound (pull) and outbound (push) connectivity. The specific test instructions are below. Please notify your Cenlar client manager and the MOVEitUpgrade@Cenlar.com mailbox when you have successfully completed testing.

Testing can begin as soon as next Tuesday, September 6, but we ask that you complete testing before close of business on September 30 in preparation for the October 15 migration to the cloud.

About the Test Connection and Credentials & Passwords

We recommend that the test connection only be used for testing purposes and be removed once testing is successful in order to avoid accidental use in the future.

Please note that user credentials and passwords were copied to the test environment on August 12. If your password has expired and changed in the production environment since that time, please use your old password to access the test environment.

Testing Instructions

Please follow the testing method below that best matches how your company retrieves data from or transmits data to Cenlar.

Testing Method 1 – Testing connectivity using a standards-based file transfer application (e.g., FileZilla, WinSCP, Axway, MOVEit Automation, JSCAPE, etc.)

1. Create a brand new connection in your file transfer application with the below information:
   1. Domain: sfttest2022.cennet.com
   2. The port and your credentials, such as username, password, and any SSH keys used will remain as they were prior to August 12. Please mirror them from the Production connection you use today. If you need assistance, please see the Troubleshooting section below.
2. Using the new test connection you just created, please attempt a connection. We strongly recommend no file transfers during testing at this time.
3. Please instruct your application to perform a directory listing, such as the ls command.

1. 1. If a response is returned from the above, the connection was successful and communication with our cloud environment has been successfully tested.
   2. If an error occurs, please see the Troubleshooting section below.
2. Once the directory listing is complete, please disconnect.
3. Please remove the new connection that was created in your file transfer application for this test.
4. Please see the Upon Success section below

Testing Method 2 – Testing connectivity using your web browser

1. Point your web browser to https://sfttest2022.cennet.com/.
2. A webpage will load instructing you to log in.
3. Log in using your existing credentials, as they were prior to August 12. If you need assistance, please see the Troubleshooting section below.
4. Upon successful login, please log out.
5. Please see the Upon Success section below.

Note: If the above methods do not match how you transfer files because Cenlar initiates the file transfer activity, Cenlar will be testing connectivity to you. Please jump ahead to the Other Helpful Info section below.

Upon Success

When you have successfully tested the connectivity, please reach out to your client manager to let us know and indicate what testing method you used.

Troubleshooting

If you have questions or issues during testing, please send an email to MOVEitUpgrade@Cenlar.com with the subject line “[TESTING FAILED] Your Company Name.” Please describe your issue, and what you attempted in the body of the email.

Other Helpful Info

Cenlar will be conducting our own internal connectivity testing. We will not be sending any files, but you may notice some traffic from these IP addresses:

Additional Testing

If you require additional testing, please reach out to us by sending an email to MOVEitUpgrade@Cenlar.com with “Additional Testing Requested” in the subject.