Client Management Email – Standardized Subject Line

In our ongoing effort to constantly improve the service we provide to you and your customers/members we are instituting a new process for sending e-mails to our Client Management address by having a standardized subject line.

For this procedure to work we request you use the following format in the subject line of your e-mail “Loan Number – Client Name – Subject”.  (Example: 0099999996///Cenlar///Drafting)

Please select a subject from the following list:

Address change

• Drafting
• Payment
• Payoff Statement
• Insurance line update
• Insurance new policy
• Tax line update
• Fee Waivers
• Wire
• Lender Placed refund
• Escrow disbursement
• Escrow analysis
• Delinquent Taxes
• Payment reversals
• Misapplied payments
• VOM
• Password resets

Having a standardized subject line will help us help you more efficiently.