We’re excited to share with you news of an important new capability that promises to redefine service for your borrowers while providing your organization with significant new marketing opportunities.
With CenNet, Cenlar’s new borrower-service website, you can offer your borrowers a state-of-the-art, 24/7/365 service experience designed around their connected, on-the-go lives. CenNet seamlessly integrates powerful account management tools with a wealth of online mortgage information and resources.
Now when your borrowers need answers about their mortgage, an “Ask a Question” search box on the CenNet welcome page provides access to the in-depth information they’re looking for via responsive FAQs. Integrated LiveChat capability offers another way for borrowers to get answers quickly, and privately, wherever they are. Plus, borrowers can view their payment history, make payments and even update their profiles all within CenNet.
And, because CenNet is mobile optimized, it functions as well on borrowers’ smart phones as it does on their home computers.
In addition to all the benefits to your borrowers, CenNet will also provide your organization opportunities to build on your borrower relationships through a branded site experience and targeted, cost-effective marketing tools.
There is much more to know about CenNet and the advantages that it offers to you and your borrowers. Your Relationship Manager will be reaching out to you to further discuss the all benefits of CenNet.
If you have any questions, please contact your Relationship Manager or me.
Best regards, Nancy Irwin Vice President Client Relations
609-883-3900 ext. 2551