service to you and your customers isn’t simply an objective, it’s our
commitment to you. As part of our mission to partner in your growth and
success, we are constantly looking to expand and enhance our capabilities, and
develop the right mix of products and services for you and your customers.
That’s why we’re pleased to announce the next set of enhancements to our
customer website, CenNet.
CenNet is our proprietary
mortgage information and account management website that helps customers access
their information and provides them the ability to manage their accounts. It’s
an anytime, anywhere service experience.
Beginning this week,
customers will now see messaging at the top of the CenNet Welcome page in what
we refer to as the Top Line Banner. This banner will enable us to more
effectively deliver messages throughout the year about features like e-Docs
Alerts and Automatic Payments (ACH). It will also help us efficiently
communicate important information about escrow analysis, profile updates,
payment issue notifications, and insurance due, based on a customer’s
Our e-Docs Alerts service
enables customers to go paperless, view statements and other important
documents online, and receive helpful email notifications. So,
encouraging enrollment is a top priority. We’ve streamlined the e-Docs Alerts
enrollment process so that now, customers will be able to enroll in a far more
Make CenNet a
Part of Your Marketing Plans
If your CenNet site is
branded, we have a new opportunity for you to market products and services
directly to your customers. Using our new High Impact loan level messaging, you
can tie any promotional message to a customer’s profile/activity to market
products such as HELOCs and deposit accounts, and cross market other offerings
such as Refis.
All in all, these important updates are just another example of
how we’re working to provide you with an exceptional service experience. Stay
tuned as we’ll be reaching out—individually and through webinars—to walk
through these new enhancements and how to take advantage of them.