New Enhancements to CenNet

Delivering exceptional service to you and your customers isn’t simply an objective, it’s our commitment to you. As part of our mission to partner in your growth and success, we are constantly looking to expand and enhance our capabilities, and develop the right mix of products and services for you and your customers. That’s why we’re pleased to announce the next set of enhancements to our customer website, CenNet.

CenNet is our proprietary mortgage information and account management website that helps customers access their information and provides them the ability to manage their accounts. It’s an anytime, anywhere service experience.

Better Customer Communication

Beginning this week, customers will now see messaging at the top of the CenNet Welcome page in what we refer to as the Top Line Banner. This banner will enable us to more effectively deliver messages throughout the year about features like e-Docs Alerts and Automatic Payments (ACH).  It will also help us efficiently communicate important information about escrow analysis, profile updates, payment issue notifications, and insurance due, based on a customer’s profile/activity.

Our e-Docs Alerts service enables customers to go paperless, view statements and other important documents online, and receive helpful email notifications.  So, encouraging enrollment is a top priority. We’ve streamlined the e-Docs Alerts enrollment process so that now, customers will be able to enroll in a far more intuitive way.

Make CenNet a Part of Your Marketing Plans

If your CenNet site is branded, we have a new opportunity for you to market products and services directly to your customers. Using our new High Impact loan level messaging, you can tie any promotional message to a customer’s profile/activity to market products such as HELOCs and deposit accounts, and cross market other offerings such as Refis. 

All in all, these important updates are just another example of how we’re working to provide you with an exceptional service experience. Stay tuned as we’ll be reaching out—individually and through webinars—to walk through these new enhancements and how to take advantage of them.