Original Loan Documents

Cenlar understands the care you take as the steward of original loan documents. To that end, we want to let you know that we have recently seen an increased volume of original loan documents being sent to several of our locations. Please know that after closing, original documents, including Notes, Mortgages, Deeds of Trusts, Title Policies, etc… should be sent to your Document Custodian and not to Cenlar or any of our vendors.

Documents received by our electronic imaging mail room are scanned and imaged. Paper documents are then automatically staged for shredding. Therefore, original documents may be destroyed if sent to Cenlar in error.

Please remind your closing agents and title companies of this policy and ask them to remove all Cenlar addresses from their records. We would not want important loan documents to be lost due because they were sent to us in error.