After careful consideration, Cenlar is
terminating our relationship with Western Union Quick Collect effective March
1, 2020. The last day borrowers can make a payment using Western Union Quick
Collect will be February 28, 2020.
Ongoing technical issues on the part of Western Union, in addition to a
significant decline in service usage – fewer than
1,000 Quick Collect payments each month – led us to this decision.
Borrowers who used the
Quick Collect service in Q4 2019 will soon receive a notice regarding this
change. The notice to the borrowers will include alternate remittance options
from enrolling in Cenlar’s free Automatic Payment program to authorizing a free
one-time draft via Cenlar’s website, in addition to remitting checks and money
orders via first class mail.
Our call centers are updating agent
scripting and letters to remove any reference to Western Union. We ask
that you update your program documents, procedures and any letter templates to
remove Western Union as a payment channel for Cenlar.