Changes to Document Center and Global Teller

Changes to Document Center and Global Teller

As part of our partnership with communications management platform Venture, on March 22, 2022, we completed a transition and enhancements to our Document Center on the CenNet homeowner website and Global Teller. These enhancements provide greater stability and functionality in document processing, which also allows for more efficiency.

During the transition, 14 months of billing statements and six months of letters have remained online in the Document Center. The documents largely have remained sorted into the same categories they always have been. However, names for these archival documents have changed, as shown in the chart below.

* Transfer letters, new loan letters and HUD letters were previously grouped under “Letter / Notice,” and have been labeled separately. A variety of letters can still be found under “Letter / Notice”.

In addition to the change in document names, the sort functionality in Global Teller did not allow letters to be listed in chronological order upon conversion. This will be fixed in a patch going live Sunday, April 10.

Going forward, any new document created within the Venture system will adhere to a naming convention that includes easily accessed information like the loan number, the letter ID number and date of the letter.

Other notable enhancements include a change in the document availability notices sent to enrolled users.

The partnership with our new print vendor will enhance the quality of our communications with homeowners — thanks to a proven quality control process — while also providing greater flexibility and customization for clients. We’ll be sharing more with you on our work with Venture and how it aligns with a broader organizational focus on enhancing the homeowner experience.