Client Bulletin: April 8, 2022

What You Need to Know about the Final Phase of  Cenlar’s Migration to the Microsoft Azure Cloud: Whitelisting and Testing

Cenlar is now in the final phase of migration to the Microsoft Azure cloud. This process involves moving both client and homeowner-facing applications. We need your help to make the transition as seamless as possible. Please carefully read the instructions for whitelisting and testing information.

Whitelisting IP Addresses

If you whitelist Cenlar applications, you must update IP addresses for applications impacted by our cloud migration before June 11th to ensure your security protocols do not prevent you from accessing the migrated environments. The URL addresses will not change, only the IP address will. The new IP addresses for all of our impacted applications are listed here:

If you whitelist any homeowner-facing applications for your homeowners, you will need to update IP addresses for the below applications

Testing Applications in the Cloud: April 25- May 13

We will provide the ability to test the applications in the cloud environment and request that you allocate a few users to perform testing. Testing capability will be enabled for test users identified by you from April 25 – May 13, 2022. Please reach out to your client manager to confirm your participation in testing.

We are looking forward to completing the migration to the cloud this summer. In the interim, if you have any questions, please reach out to your client manager.

ICYMI: An Update with Cenlar Leadership
on April 28

Please join us for an update on the latest work being done at Cenlar.

WHEN: Thursday, April 28 at 3 p.m. ET
WHERE: To access the call, please dial (800) 207-0148 or
(646) 828-8082  |  Participant Code: 247216

Please note, this call is for current Cenlar clients only. Although you may forward this invite to interested parties within your organization, please do not forward dial-in details to other third parties. Any information shared on the call is subject to the confidentiality provisions of your respective subservicing agreement.

Veterans Affairs Partial Claim Program Update

Cenlar has been following the VA process and guidelines for Partial Claim filing and reimbursement. The VA, different from the FHA, advised early on that servicers should not advance funds until they have certified the claim. The certification is the VA’s way of indicating that a claim will be paid. This certification process takes place after the servicer has received the signed documents from the customer and is completed using the VA’s VALERI reporting system.

The original timeline given by the VA from claim submission to claim certification was 15 days. However, the VA has not met their stated timelines and is significantly behind. The VA, in a recent servicer call, confirmed the delay and said it will take them at least two months to catch up.

Due to these circumstances, many of the loans approved for this program are in a holding pattern, waiting for claim certification. Additionally, the delay prevents us from moving forward with system changes and bringing the account current.

In the interim, we are building call and letter campaigns for impacted homeowners to inform them of the situation and remind them that they are still obligated to make their next contractual payment.

Self-Serve Options Help You Get Help Faster

Although our Client Case Management (CCM) system allows you to submit requests for payoffs or submit evidence of insurance and insurance bills, you can get a resolution faster by using the following self-serve options:

These self-serve options are available to you now, and can be used by your teams immediately for faster service. ​​​​​