Client Bulletin 2/26/21
New CenNet Enhancements to Improve Borrower Experience
On Thursday, February 18, we introduced several enhancements to CenNet, our borrower-facing website. These new features will continue to improve the borrower’s ability to make payments and get the help they need when they need it. Improvements include:
- Future-dated Payments. Borrowers can schedule a payment as many as 30 days out via CenNet and the Cenlar MobileTM app. To do so, they can simply enter the payment amount, choose a date from Payment Date calendar to future date the payment and then click Submit.
- Payment Functionality on Every Screen. The borrower is presented with a Make a Payment call-to-action on every page.
Improved Borrower Payment Messaging. During the nightly “blackout” period from 9 p.m. to 10 p.m. ET, the borrower will be notified via a payment tile to return to the site after those hours to make a payment. Similarly, if the borrower tries to make a payment on the day prior to a loan being transferred, the Submit Payment tab is turned off to prevent such action from occurring.
Congratulations to Our Freddie Mac SHARP Award Winners
Cenlar is pleased to share that three clients have placed in the gold and silver categories of Freddie Mac’s 2020 Servicer Honors and Rewards Program (SHARP)SM, which annually recognizes mortgage loan servicers for superior servicing portfolio performance. SHARP is aligned with Freddie Mac’s Reimagine Servicing® effort to transform the servicing landscape while focusing on outstanding customer service and positive efforts to prevent and alleviate loan delinquencies.
“Our servicers’ dedication to assisting borrowers with mortgage relief options over the past year has helped hundreds of thousands of families keep their homes during the pandemic,” said Bill Maguire, Freddie Mac’s Vice President of Single-Family Servicing Management. “This is particularly commendable as the pandemic continues to weigh heavily on so many Americans. We’re committed to helping struggling homeowners until we are through this crisis and they are back on their feet. Beyond sustainable homeownership, the SHARP awards also represent quality servicing and risk management – and we’re excited to recognize the success of our clients.” SHARP is a rewards program based on a Servicer’s Servicer Success Scorecard ranking. SHARP enables Servicers to make data driven operational decisions that advance their efforts to help borrowers, minimize credit risk and reduce their costs.