Client Bulletin: April 27, 2026
Client Pulse Survey Coming Soon
Look out for the Cenlar client check‑in survey arriving from MarketCast on May 4.
Your feedback is important to us. In addition to our regular touch points and our annual client survey each fall, we want to give you another opportunity to share how we’re doing and how we can better support you as a partner.
The survey should only take a few minutes of your time. We ask that you respond by May 18.
This survey is an important part of our commitment to providing you and your homeowners with exceptional service, and we thank you for your partnership in this endeavor.
Honoring Ingrid Jaschok – A Leader, Mentor and Friend
It is with heavy hearts that we share the news that a member of the Cenlar family, Ingrid Jaschok, has passed away.
Ingrid treated her work as a calling. She understood the impact of our work and carried it with intention, balancing an unshakable commitment to homeowners, our clients and investors.
As the leader of the Home Preservation Center, she stood with families in their most vulnerable moments – when illness, job loss, natural disasters or family emergencies turned life upside down. She was resolute in protecting dignity, offering hope and reminding her team that behind every loan was a human being who needed compassion as much as expertise. Ingrid was unwavering in doing what was right, even when it was hard, and especially when it mattered most.
Ingrid was a people magnet and deeply loved. One of the clearest proof points of leadership is whether people choose to follow you. Ingrid joined Cenlar in January 2024, and many people from prior organizations jumped at the chance to work with her again. Her colleagues described her as devastatingly honest and extraordinarily generous with her feedback, and she expected the same in return. Mentorship, to Ingrid, flowed in every direction: up, down, and peer to peer. She observed intensely. She coached constantly.
Ingrid’s legacy doesn’t fit neatly on a resume. It lives in people she impacted. She invested deeply in others, not for recognition, but because helping people grow mattered to her. Ingrid didn’t just leave an impact. She created a ripple that will keep on moving. A multiplier effect is what happens when someone shapes how we think, how we lead and how we treat one another so deeply that their influence doesn’t end with them. Ingrid wasn’t a multiplier. She had an exponential effect. She reached so many of us (and those beyond our walls) through her honesty, her standards, her care, her way of bringing humor into tense situations and her belief in people.
Ingrid took part in our What Home Means series, sharing her personal reflections on the meaning of home and the importance of keeping that dream alive. She spoke about nurturing the spirit of home and supporting our homeowners as they build with resilience.
Contact Center to Close Early May 21
On Thursday, May 21, our call center will close at 7:45 p.m. ET for an all-hands employee meeting.
If you have any questions, please contact your client manager.
We’re Headed to MBA Secondary in NYC
Going to MBA Secondary and Capital Markets Conference in New York City, May 17-20?
We’ll be there!
Join Chief Client Officer Tom Donatacci, Senior Vice President of Business Development Matt Detwiler, Vice President of Business Development Len Patton and Senior Vice President of Client Management Andrew Pohlmann at MBA Secondary.
Jackie Torres Featured as Roundtable Speaker at ALFN Core Summit
In today’s high stakes servicing landscape, leadership is no longer just about operational efficiency; it’s about navigating regulatory volatility, economic uncertainty and increasing reputational risk.
Last week, Senior Vice President of Core Operations Jackie Torres attended the American Legal and Financial Network (ALFN) Core Summit, where she joined a roundtable of industry leaders for a candid discussion on how organizations are reshaping their teams, technologies, and strategies to stay agile, resilient and compliant heading into 2026 and beyond.
Overheard at MBA NAC 26: Industry Is Optimistic about Better New Loan Production in Second Half of Year
Earlier this month Vice President of Business Development Len Patton represented Cenlar at the Mortgage Bankers Association’s National Advocacy Conference (MBA NAC) in Washington, D.C.
Len, who is the Mortgage Action Alliance (MAA) Ambassador for New Jersey, led the state’s delegation on Capitol Hill advocating key housing priorities.
Much of the chatter overheard at MBA NAC 2026 centered on cautious optimism for stronger spring and summer loan production, alongside close attention to federal policy developments. Attendees discussed the Road to Housing Act, which recently passed by the Senate and now under review in the House. The bill aims to expand housing supply, improve affordability and reduce regulatory barriers. The rate environment was another major theme, with many noting how ongoing conflict in the Middle East continues to influence economic conditions and reinforce expectations that holding rates steady may help curb inflation. Representatives from every state, including lenders, servicers and vendors, collectively urged Congress to advance policies that support housing affordability, expand inventory and encourage the adoption of technology and AI to reduce costs and streamline both loan fulfillment and servicing.
At Cenlar, we stay at the forefront of industry conferences, gathering the insights that help us serve you better as a trusted partner.