13
Jan
pencil

Supporting You and Your Homeowners through the Southern California Fires

With Southern California still experiencing the devastating impacts of this week’s fires, we want you to know that we are committed to supporting you and your homeowners through this tragic event.

For all disasters, Cenlar proactively takes steps in alignment with our plans to manage natural disasters, including:
Disaster Identification: We identify all loans within the zip codes of the FEMA declaration (where either the property itself or the filed mailing address is located in the state). Using this information, we can better target which homeowners should receive assistance emails.
Contact Centers: Our Contact Centers are fully operational and will continue to be staffed to handle immediate homeowner needs.
Priority Support: Disaster-specific prompts and routing for calls, as well as chat, are active to help make sure homeowners quickly get the help they need.
Website: Our website has been updated to provide clear and visible information on mortgage assistance.
Heightened Monitoring: We continue to closely monitor our Insurance and Property Preservation partners to ensure they are delivering the highest level of service to affected homeowners.
Third-party Vendors: Our third-party vendor management team is working to identify vendors who may be experiencing disruptions or have potential impacts.
Disaster Declaration: With President Biden’s disaster declaration, we are coding all impacted loans so we can track them on our Disaster Dashboard. This dashboard is delivered to you daily via sftp and is on CenAccess.

Please continue to encourage your homeowners to register on CenNet so they can get the help they need.

For more details on how we handle disasters that impact homeowners, you can review the Natural Disaster Playbook on CenAccess.

If you have any questions, please contact your client manager.