RSS Category: Announcement

Although it’s possible borrowers may experience a delay in posting certain recently generated documents, homeowners can retrieve documents as normal. Our Customer Interaction call center representatives also are assisting homeowners as usual.

Our print vendor is currently experiencing an internet outage caused by severe weather that has made its website inaccessible. Our Customer Interaction call center representatives use this website while assisting homeowners in order to access applicable letters and documents produced by this vendor. The vendor alerted us that the outage began at approximately 11 a.m. … Continued

You may have noticed that a subset of your Monthly, Weekly, and Daily reports/files that capture transactional activity that occurred on Dec. 30, 2022 and delivered on Jan. 1, 2023 were missing or were blank. We discovered this error late the morning of Tuesday, Jan. 3, 2023, and completed the delivery of these missing or … Continued

On Wednesday, Dec. 28, 2022, we informed you about a connectivity issue that affected our Customer Interaction (CI) call center and our IT Help Desk. Our initial analysis of the issue shows that the incident affected the ability of our CI representatives to receive phone calls from homeowners for about 60 minutes, from approximately 11:45 … Continued

Homeowner Enrollment in Self-Serve Options Booms in 2022 We’re committed to providing the very best customer experience for your homeowners, and a large part of that is ensuring it’s easy for them to conduct business with us however, whenever and wherever they choose. It’s why we offer programs like paperless billing, so that working with … Continued

As part of our ongoing effort to keep you informed, each month we send to you a summary of the work we’re doing to ensure compliance with the ever-changing regulatory landscape. Below you’ll find our Regulatory Compliance Change Management summary as of November 30, 2022. To provide you more information, as well as an opportunity … Continued

As we communicated to you last month, our team has been working on a project that will streamline your sign-on credentialing for Director 7 by moving to single-sign-on (SSO). The launch of the new Director 7 SSO, previously scheduled for Thursday, December 15, has been postponed until early 2023 in order to provide our team … Continued

Self-Serve Call Recordings Coming in Q1 2023 In early 2023, Cenlar will introduce a new feature intended to enhance your ability to self-serve: online access to call recordings. This new feature, scheduled to launch by the end of the first quarter, will allow you to play back or download calls authenticated in our IVR within … Continued

As we previously alerted you in October, any clients with new loans requiring maintenance of year-end fields must send us a corrected 1098 data file by this Friday, Dec. 9, 2022. This will ensure homeowners receive the correct Form 1098 information. Requests can be submitted via CCM.

Introducing New CenNet Features to Enhance the Homeowner Experience We’re excited to announce that we’ve introduced a slate of enhancements and new features on our homeowner website, CenNet, that will make it even easier for your homeowners to do business with us online. Last week, we successfully rolled out a CenNet update that included: Payment … Continued