05
Mar
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Client Bulletin: February 20, 2024

Cyberattacks in our industry are becoming more common. We’re listening, watching for incoming cyber threats and ready to take action. In January of this year, threat intelligence recommended entities remain at a Guarded cyber threat level. We are just that — guarded. Hackers are gaining unauthorized access to networks with phishing, SIM swapping, social engineering … Continued

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05
Mar
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Client Bulletin: March 4, 2024

As we announced in the last Client Bulletin, we are planning to introduce enhanced security for our CenAccess application through the addition of Multi-Factor Authentication (MFA) later this year. We’re sharing this news again, as it’s important to the way you and your organization interact with us. MFA validation will be facilitated through the Microsoft … Continued

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20
Feb
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Monthly Regulatory Compliance Change Management Summary

As part of our ongoing effort to keep you informed, each month we send to you a summary of the work we’re doing to ensure compliance with the ever-changing regulatory landscape. Below you’ll find our Regulatory Compliance Change Management summary as of January 31, 2024. To provide you more information, as well as an opportunity … Continued

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15
Feb
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Cenlar Call Centers Open Presidents Day

Cenlar’s customer service call centers will be open on Presidents Day, Monday, Feb. 19, 2024. Representatives will be ready to serve your homeowners.Reporting will operate on a holiday schedule. Any files received on Monday, Feb. 19 will be processed the night of Tuesday, Feb. 20. Output will be available the morning of Wednesday, Feb. 21.

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06
Feb
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Client Bulletin: February 5, 2024

In order to provide a better, more consistent experience for our clients and their homeowners, Cenlar has suspended charging payoff statement preparation fees in California, Nevada and Arizona, as of February 1, 2024. These were only states where fees were assessed upon loan payoff. We now will be supporting payoff processing as part of our … Continued

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23
Jan
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Client Bulletin: January 22, 2024

New Form Streamlines Client User Access Requests We are introducing a new User Access Request submission form to streamline and standardize the client user access request process. The new form, effective Thursday, Feb. 1, can be found on CenAccess, under Training & Reference/Servicing Overviews/Technology/Client Name.Cenlar User Access Request Form 010324.MMDDYY. You should no longer use … Continued

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19
Jan
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Monthly Regulatory Compliance Change Management Summary

As part of our ongoing effort to keep you informed, each month we send to you a summary of the work we’re doing to ensure compliance with the ever-changing regulatory landscape. Below you’ll find our Regulatory Compliance Change Management summary as of December 31, 2023. To provide you more information, we also host a monthly … Continued

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08
Jan
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Client Bulletin: January 8, 2024

We’re thrilled to announce the launch of a new method for our collection efforts: text message. Scheduled to kick off on Feb. 1, this new campaign represents the next step in our commitment to do business with homeowners whenever, wherever and however they choose. Our text message campaigns are designed to increase homeowner engagement, allowing … Continued

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04
Jan
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December 2023 Connectivity Issue Summary

Following last week’s connectivity issues, Cenlar has summarized the impacts, root cause and resolution of the events as promised. A hardware problem beginning, on December 26th, impacted Cenlar call centers and bank operations. The problem resulted in sporadic disruptions over a three-day period from December 26-December 28. Throughout this time, Cenlar executed workarounds to prioritize service to clients … Continued

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29
Dec
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Cenlar Contact Centers and Systems Fully Operational

We have successfully completed the hardware fix to address this week’s connectivity issues. Our contact centers are open this morning and taking homeowner calls. Our client-facing applications are working. All of last night’s reports have been delivered to you as normal. We are working to deliver a root cause analysis to you.

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