Call Center Experiencing Connectivity Issues
We are currently experiencing a connectivity issue in our Default Call Center that is preventing our representatives from receiving phone calls. We are working to troubleshoot and correct the issue. Our CenNet homeowner website is still operational, and homeowners can use the self-serve options available to them on the website. We will follow up with … Continued
Monthly Regulatory Compliance Change Management Summary
As part of our ongoing effort to keep you informed, each month we send to you a summary of the work we’re doing to ensure compliance with the ever-changing regulatory landscape. Below you’ll find our Regulatory Compliance Change Management summary as of March 31, 2023. To provide you more information, as well as an opportunity … Continued
Client Bulletin: April 14, 2023
CCM Tickets Required for Loans in New MIP Reduction Program In late February, the Federal Housing Administration (FHA) released Mortgagee Letter 2023-05, reducing annual mortgage insurance premiums (MIP) and amending the base loan amount threshold used to establish mortgage insurance premiums for FHA-insured Single Family Title II forward mortgages. These annual MIP reductions are effective … Continued
Our disaster dashboard was unable to run yesterday, April 5, 2023, and as a result, no disaster dashboard files were dropped to clients. These issues have persisted today, April 6, 2023. Our IT teams are working so that we may get the files for both April 5 and April 6 delivered to you as quickly … Continued
Client Bulletin: March 31, 2023
Cenlar Promotes Jennifer Rowen, Appoints New Chief Compliance Officer Jennifer Rowen has been promoted to Senior Vice President, Core Operations. Marlon Groen has joined the company in Rowen’s former role as Chief Compliance Officer Rowen brings more than 24 years of banking experience to her new position. As SVP, Core Operations, Rowen is responsible for … Continued
Cenlar’s HUD and ICFR Reporting Items for 2022
In the About section, available for your review are the following reports: Report of Compliance of Major HUD Programs Report of Independent Auditors HUD Financials Report on ICFR and Compliance Schedule of Findings
March Regulatory Compliance Change Management Summary
As part of our ongoing effort to keep you informed, each month we send to you a summary of the work we’re doing to ensure compliance with the ever-changing regulatory landscape. Below you’ll find our Regulatory Compliance Change Management summary as of February 28, 2023. To provide you more information, as well as an opportunity … Continued
Client Bulletin: March 17, 2023
Cenlar Team Helps to Build Affordable Housing with Habitat for Humanity On International Women’s Day, March 8, a group of ambassadors from Cenlar’s Diversity Equity and Inclusion (DEI) committee joined forces with Habitat for Humanity of South Central New Jersey to build homes for women in Hightstown, New Jersey. Our team helped build the frame … Continued
Client Bulletin: March 10, 2023
Cenlar Upgraded to A+ Rating by BBB We strive each and every day to be your trusted partner, and part of that commitment to you means consistently providing the very best customer experience for your homeowners. We’re always fine-tuning how we serve homeowners, including strategically making investments in order to adjust to their needs. The … Continued