New Process for Flood Zone Determination Vendors
In order to continually improve the service we provide to you and your homeowners, Cenlar has been evaluating our critical vendor relationships for flood zone determination tracking. It is important that these vendors ensure quality, establish consistent controls and provide frequent updates on flood zone and flood data changes. Through this endeavor, we identified an … Continued
Update on March 1 Call Center Connectivity Issue
On Wednesday, March 1, 2023, we informed you about a connectivity issue that affected our Customer Interaction (CI) Call Center and our Default Call Center (DCC). During this connectivity issue, our representatives were unable to access the systems they need to assist our homeowners. The incident prevented our representatives in the DCC from receiving phone … Continued
We’re pleased to report that we have resolved today’s connectivity issue, and both our Customer Interaction Call Center and our Default Call Center have been restored to normal operations, as of 12:50 p.m. Our representatives are taking calls, and are ready and available to assist homeowners. We’re continuing to work with our vendor to investigate … Continued
Cenlar Call Center Experiencing Connectivity Issues
We are currently experiencing a connectivity issue that is preventing representatives in our Default Call Center and Customer Interaction Call Center from receiving phone calls. We are working to troubleshoot and correct the issue. Our IVR and our CenNet homeowner website are still operational, and homeowners can use the self-serve options available to them there. … Continued
Client Bulletin: February 24, 2023
Homeowners Give Top Marks to Cenlar’s Enhanced Mobile App In January, we launched a new and enhanced version of Cenlar MobileTM, our homeowner mobile application, with the goal of providing homeowners the very best experience no matter how they interact with us. Homeowners are giving the new release top marks, with user ratings for the … Continued
New Year’s Day Observed Monday, January 2, 2023 Martin Luther King, Jr. Day Monday, January 16, 2023 Presidents’ Day Monday, February 20, 2023 Memorial Day Monday, May 29, 2023 Juneteenth National Independence Day Monday, June 19, 2023 Independence Day Tuesday, July 4, 2023 Labor Day Monday, September 4, 2023 Columbus Day Monday, October 9, … Continued
Testing and Alternative Process Instructions for Revised XML Specs
Last month, we shared with you revised XML file specs that include the new Federal Housing Finance Agency (FHFA) fair lending data fields. These fields have been added to meet Freddie Mac, Fannie Mae and MPF Xtra requirements effective for loans originated on or after March 1, 2023. Clients will need to provide the additional … Continued
Enhancements to CCM IP Address Whitelisting Controls
We’re making enhancements to the whitelisting controls in CCM on Wednesday, Feb. 22 after hours. We don’t expect this change to have an impact on your preexisting CCM. If you have trouble connecting to CCM, please call the Cenlar Service Desk at (888) 341-3882 or email the Cenlar Help Desk at cenlarhelpdesk@cenlar.com. Thank you for … Continued
Monthly Regulatory Compliance Change Management Summary
As part of our ongoing effort to keep you informed, each month we send to you a summary of the work we’re doing to ensure compliance with the ever-changing regulatory landscape. Below you’ll find our Regulatory Compliance Change Management summary as of January 31, 2023. To provide you more information, as well as an opportunity … Continued
Issue Affecting Cenlar Homeowner Website This Morning
Early this morning, we were notified that the domain registration for our CenNet homeowner website, loanadminstration.com, was terminated and needed to be reestablished by the domain vendor, effectively disabling CenNet. We were able to reestablish connectivity by 8:45 a.m. ET. However, some people may have experienced a slight delay while the information updated. We will … Continued