23
Jan
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Client Bulletin: January 22, 2024

New Form Streamlines Client User Access Requests We are introducing a new User Access Request submission form to streamline and standardize the client user access request process. The new form, effective Thursday, Feb. 1, can be found on CenAccess, under Training & Reference/Servicing Overviews/Technology/Client Name.Cenlar User Access Request Form 010324.MMDDYY. You should no longer use … Continued

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19
Jan
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Monthly Regulatory Compliance Change Management Summary

As part of our ongoing effort to keep you informed, each month we send to you a summary of the work we’re doing to ensure compliance with the ever-changing regulatory landscape. Below you’ll find our Regulatory Compliance Change Management summary as of December 31, 2023. To provide you more information, we also host a monthly … Continued

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08
Jan
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Client Bulletin: January 8, 2024

We’re thrilled to announce the launch of a new method for our collection efforts: text message. Scheduled to kick off on Feb. 1, this new campaign represents the next step in our commitment to do business with homeowners whenever, wherever and however they choose. Our text message campaigns are designed to increase homeowner engagement, allowing … Continued

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04
Jan
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December 2023 Connectivity Issue Summary

Following last week’s connectivity issues, Cenlar has summarized the impacts, root cause and resolution of the events as promised. A hardware problem beginning, on December 26th, impacted Cenlar call centers and bank operations. The problem resulted in sporadic disruptions over a three-day period from December 26-December 28. Throughout this time, Cenlar executed workarounds to prioritize service to clients … Continued

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29
Dec
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Cenlar Contact Centers and Systems Fully Operational

We have successfully completed the hardware fix to address this week’s connectivity issues. Our contact centers are open this morning and taking homeowner calls. Our client-facing applications are working. All of last night’s reports have been delivered to you as normal. We are working to deliver a root cause analysis to you.

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29
Nov
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Client Bulletin: November 28, 2023

Our Cybersecurity Philosophy and Overview As a leading mortgage subservicer, Cenlar fully understands the security implications of existing and emerging cyber threats. We make security a priority to protect our own operations and your homeowner’s data, which you have entrusted to us. We are committed to your business excellence and the protection of your data. … Continued

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21
Nov
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Monthly Regulatory Compliance Change Management Summary

As part of our ongoing effort to keep you informed, each month we send to you a summary of the work we’re doing to ensure compliance with the ever-changing regulatory landscape. Below you’ll find our Regulatory Compliance Change Management summary as of October 31, 2023. To provide you more information, as well as an opportunity … Continued

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20
Oct
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Monthly Regulatory Compliance Change Management Summary

As part of our ongoing effort to keep you informed, each month we send to you a summary of the work we’re doing to ensure compliance with the ever-changing regulatory landscape. Below you’ll find our Regulatory Compliance Change Management summary as of September 30, 2023. To provide you more information, as well as an opportunity … Continued

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28
Sep
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Readying for Government Shutdown

As a federal government shutdown on October 1 now appears likely, we want you to know that Cenlar is closely monitoring the situation and preparing for impacts to homeowners as well as servicing operations. This isn’t the first time we’ve managed through circumstances like these. We navigated the last shutdown nearly five years ago and, … Continued

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