RSS Category: 01 CenAccess Client Advisory

An Update on Our Progress: HUD Letters Regarding Partial Claims Last month, we followed up with you about an issue being experienced by the U.S. Department of Housing and Urban Development (HUD). The agency sent two letters in September (Round 59 issued September 21, 2022 and Round 59-B, issued September 27, 2022) stating that HUD … Continued

We’re pleased to report that we have resolved this morning’s connectivity issue, and our Customer Interaction call center has been restored to normal operations. Our representatives are taking calls, and are ready and available to assist homeowners. We’re continuing to work with our vendor to investigate the root cause of the issue, and will share … Continued

We are currently experiencing a connectivity issue in our Customer Interaction call center that is preventing our representatives from receiving phone calls. Our Default Call Center is not impacted. The issue, which is also affecting our Help Desk, began at approximately 9:15 a.m. ET. We currently are working with our vendor to troubleshoot and correct … Continued

We have completed our upgrade and migration of MOVEit, the application we use to share files with you. Thank you for all of your patience and assistance as we worked to enhance our technology to better serve you. We are no longer using the old environment located at sftending2022.cennet.com, and will shut it down permanently … Continued

As part of our ongoing effort to keep you informed, each month we send to you a summary of the work we’re doing to ensure compliance with the ever-changing regulatory landscape. Below you’ll find our Regulatory Compliance Change Management summary as of September 30, 2022. To provide you more information, as well as an opportunity … Continued

We wanted to let you know that from 10:45 a.m. to 12:15 p.m. ET today homeowners experienced some difficulty making payments via the CenNet website. The issue has been resolved but we are working to understand the root cause and will reach out as soon as we have additional information.

We’re now making final preparations to upgrade MoveIt, the application we use to share files with you, on Saturday, October 15. Beginning next Saturday, October 15, 7:30 a.m., MoveIt will not be accessible until Sunday, October 16. If you haven’t already tested, your ability to use MoveIt after the upgrade will be at risk. Please … Continued

We are writing to inform you that the overnight delivery of files from Black Knight to Cenlar has been delayed. As a result, extracts have been impacted for some clients. Our team is targeting all files to go out by noon today.

Complete Cenlar’s Annual Client Experience Survey by Oct. 7 Your opinion is a vital piece to our evolution as an organization, so we’ve extended our client experience survey by a couple days to allow you a bit more time to complete it. Friday, October 7 is now the last day our annual client experience survey … Continued

Hurricane Ian is anticipated to make landfall today, Wednesday, Sept. 28, impacting the Gulf Coast of Florida. The National Oceanic and Atmospheric Administration (NOAA) is forecasting that, due to the size of the storm, nearly the entire state will experience some level of inclement weather. Cenlar is prepared to assist homeowners affected by Hurricane Ian, … Continued