RSS Category: 01 CenAccess Client Advisory

Thank You for Attending Our Latest Cenlar Leadership Update Thanks to all of you who were able to attend our Update with Cenlar Leadership call Wednesday, Dec. 3. We always appreciate the opportunity to talk with you about the investments, enhancements and progress we’re making to better partner with you. If you attended the call, … Continued

Cenlar is closely monitoring the federal government shutdown and continues to be prepared for resulting impacts to homeowners, as well as servicing operations. Homeowner Assistance Bot Making sure that homeowners receive the help they need is our first concern. To ensure they receive this help, we’ve developed a bot specifically designed to assist homeowners affected … Continued

Earlier this evening, we experienced a connectivity issue in our Customer Interaction call center (CI) and Default Call Center (DCC). Both were closed while we worked to troubleshoot and correct the issue. We’re pleased to report that we have resolved this issue, and, as of 7:10 p.m. ET, our call centers have been restored to … Continued

Cenlar is closely monitoring the federal government shutdown and continues to be prepared for resulting impacts to homeowners, as well as servicing operations. Insurance and Claims To date, we have not seen any impacts in our insurance area. Partial claim payments from HUD have been delayed. We continue to file claims and advance funds, so … Continued

Cenlar is closely monitoring the federal government shutdown and continues to be prepared for resulting impacts to homeowners, as well as servicing operations. Forbearances and Loss Mitigation Making sure that homeowners receive the help they need is our first concern. For homeowners affected by the shutdown who are requesting forbearance, we are following the same … Continued

Cenlar is closely monitoring the federal government shutdown and continues to be prepared for resulting impacts to homeowners, as well as servicing operations. Making sure that homeowners receive the help they need is our first concern. We will follow standard financial hardship protocols until investors direct us to do differently. The loan code for homeowners … Continued

On September 29, 2025 we faced connectivity issues affecting the Single Sign-On (SSO) integration for Global Teller and NLAI through the CenAccess client portal page. The issues were resolved by the afternoon. Please reach out to your client manager with any questions.

As a federal government shutdown on Oct. 1 is looming, we want you to know that Cenlar is closely monitoring the situation and preparing for impacts to homeowners, as well as servicing operations. This isn’t the first time we’ve managed through circumstances like these. We’ve navigated the last shutdown, natural disasters and the COVID-19 pandemic. … Continued

Thanks to all of you who were able to attend our Update with Cenlar Leadership call Wednesday, Sept. 10. We always appreciate the opportunity to talk with you about the investments, enhancements and progress we’re making across the business. If you attended the call, please take a moment to respond to our short, 5-question survey. … Continued

Cenlar Connectivity Issues On Wednesday April 23, 2025 Cenlar experienced connectivity issues that affected our Customer Interaction (CI) and Default (DCC) call centers, as well as the homeowner website and Black Knight/MSP access. Our call centers were able to take calls throughout the incident timeframe for general questions but could not fully resolve requests that … Continued