RSS Category: 01 CenAccess Client Advisory

As part of our ongoing effort to keep you informed, each month we send to you a summary of the work we’re doing to ensure compliance with the ever-changing regulatory landscape. All items in March are in compliance with our regulatory change management program. To provide you more information, we also host a monthly conference … Continued

As part of our ongoing effort to keep you informed, each month we send to you a summary of the work we’re doing to ensure compliance with the ever-changing regulatory landscape. Below you’ll find our Regulatory Compliance Change Management summary as of February 29, 2024. To provide you more information, we also host a monthly … Continued

Cenlar Recognized by Fannie Mae as a STAR Performer We’re thrilled to announce that Cenlar has been recognized by Fannie Mae as a STAR Performer in the Solutions Delivery category. The award is part of Fannie Mae’s Servicer Total Achievement and Rewards™ (STAR™) Program, which recognizes high-performing mortgage servicers for their competency, capacity and overall … Continued

As we announced in the last Client Bulletin, we are planning to introduce enhanced security for our CenAccess application through the addition of Multi-Factor Authentication (MFA) later this year. We’re sharing this news again, as it’s important to the way you and your organization interact with us. MFA validation will be facilitated through the Microsoft … Continued

New Form Streamlines Client User Access Requests We are introducing a new User Access Request submission form to streamline and standardize the client user access request process. The new form, effective Thursday, Feb. 1, can be found on CenAccess, under Training & Reference/Servicing Overviews/Technology/Client Name.Cenlar User Access Request Form 010324.MMDDYY. You should no longer use … Continued

As part of our ongoing effort to keep you informed, each month we send to you a summary of the work we’re doing to ensure compliance with the ever-changing regulatory landscape. Below you’ll find our Regulatory Compliance Change Management summary as of December 31, 2023. To provide you more information, we also host a monthly … Continued

We’re thrilled to announce the launch of a new method for our collection efforts: text message. Scheduled to kick off on Feb. 1, this new campaign represents the next step in our commitment to do business with homeowners whenever, wherever and however they choose. Our text message campaigns are designed to increase homeowner engagement, allowing … Continued

Following last week’s connectivity issues, Cenlar has summarized the impacts, root cause and resolution of the events as promised. A hardware problem beginning, on December 26th, impacted Cenlar call centers and bank operations. The problem resulted in sporadic disruptions over a three-day period from December 26-December 28. Throughout this time, Cenlar executed workarounds to prioritize service to clients … Continued

We have successfully completed the hardware fix to address this week’s connectivity issues. Our contact centers are open this morning and taking homeowner calls. Our client-facing applications are working. All of last night’s reports have been delivered to you as normal. We are working to deliver a root cause analysis to you.

Our Cybersecurity Philosophy and Overview As a leading mortgage subservicer, Cenlar fully understands the security implications of existing and emerging cyber threats. We make security a priority to protect our own operations and your homeowner’s data, which you have entrusted to us. We are committed to your business excellence and the protection of your data. … Continued