Hurricane Harvey and Irma Update
Fannie Mae conducted a webinar for servicers this week, and several members of Cenlar’s management and staff participated. The webinar included Fannie Mae policy experts who provided an overview of available disaster assistance resources, as well as answers to any questions servicers had related to homeowners affected by the recent hurricanes. Topics discussed included: Expectations … Continued
In the wake of Hurricane Harvey, Cenlar has been working to keep you apprised of the elements of our coordinated response. Attached to this Advisory, you will find the following hurricane-related information: Insurance information and details of steps taken in coordination with Assurant, our third-party insurance vendor. FEMA inspection details. GSE guidelines as pertains to … Continued
Information About the Equifax Security Incident
As you may be aware, Equifax (a US credit bureau) announced a cybersecurity incident potentially impacting approximately 143 million US consumers. This incident in no way involves Cenlar. However, there is important information you should know which is explained below. Based on Equifax’s investigation thus far, the unauthorized access occurred from mid-May through July 2017. The … Continued
As Hurricane Irma is forecasted to make landfall, Cenlar is preparing and will be implementing a disaster-recovery plan for borrowers who are located in Florida, Georgia, South Carolina, and North Carolina. Details are as follows: First Point of Contact Strategy Proactive email to potentially impacted borrowers in Florida, Georgia, and South Carolina planned (sample email). … Continued
We are pleased to let you know about a new, streamlined subservicing invoice that will be available beginning with your October invoice which will be sent during the first week of November. This subservicing invoice has been greatly enhanced in response to feedback from our Clients. Not only are we introducing a new invoice format, … Continued
Update of Cenlar’s Hurricane Harvey Response
As the events surrounding Hurricane Harvey have unfolded, Cenlar has undertaken a coordinated response both in terms of our responsibility to affected borrowers and to you, our Client. Following is a list of action items that have been implemented thus far, or will be implemented in the coming days: All properties located in the impacted … Continued
In observance of Labor Day, Cenlar’s offices will be closed on Monday, September 4th, 2017. Any files received on Monday, September 4th, will not be processed until Tuesday night, September 5th, and output will be available by Wednesday morning.
CFPB Mortgage Servicing Amendments
Please see our monthly Regulatory Compliance Change Management Summary . Noteworthy Updates: The most current version of the Executive Summary has been provided. Definition of Delinquency – After further review the determination was made that there would be no changes to the timing of the validation of debt letter so no testing will be needed. QA Validation … Continued
Information for borrowers and members that have been affected by the recent storm and are in need of assistance. Natural Disaster Information and FAQs 082917 Hurricane Harvey Forebearance Script 082817
As Hurricane Harvey is forecasted to make landfall in Texas, Cenlar is preparing and will be implementing a disaster-recovery plan for borrowers who are in a disaster zone designated by FEMA or other government agencies. Details are as follows: First Point of Contact Strategy A dedicated team of employees will handle calls specifically for borrowers … Continued