Client Bulletin – December 4, 2020
‘NOT OK? THAT’S OK’ On November 10, 2020, the Consumer Financial Protection Bureau (CFPB), the Mortgage Bankers Association and other nonprofit organizations and mortgage industry leaders launched a consumer awareness and education campaign (‘NOT OK? THAT’S OK’) regarding mortgage assistance under the CARES Act during the pandemic. The campaign is designed to raise awareness … Continued
Client Bulletin – November 20, 2020
Borrower Communications: A Shift to Email and Other Digital Outreach As a federally regulated bank, Cenlar FSB is required by law to communicate with borrowers regarding a wide range of mortgage-related concerns. Our communications have been conducted traditionally via regular mail. The need to communicate with borrowers digitally, however, increased dramatically as a result … Continued
Client Bulletin – November 6, 2020
Introducing New Cenlar Catalog of Borrower Emails As borrowers continue to inform how and when we communicate with them, Cenlar is increasingly relying on email to share important information and updates. For your convenience, we have compiled copies of all of the standard borrower emails into a single document. You can now access our catalog … Continued
View our Client Support Matrix to see whom to contact for your frequently asked questions.
Lou Sigillo Joins Cenlar As Senior Vice President Of Contact Centers
EWING, NJ (July 27, 2020) – Cenlar FSB, the nation’s leading mortgage loan subservicer, announced today that Lou Sigillo has joined the company as Senior Vice President of Contact Centers. “Lou is an award-winning and driven leader with more than 25 years of experience in every facet of call-center operations,” said Kimberly Gibson, Executive Vice … Continued
Cenlar FSB Promotes Five Senior Leaders
EWING, N.J. – July 17, 2020 – Cenlar FSB, the nation’s leading mortgage loan subservicer, today announced the promotion of five company leaders who exemplify the best of our company. “Cenlar is proud to promote several senior leaders in roles across our organization,” said Greg Tornquist, Chairman of the Board, Chief Executive Officer and President. … Continued
Cenlar FSB to Hire Hundreds For New Positions
Mortgage Loan Servicer Continues to Bolster its Employee Base to Meet Growing Client and Borrower Need Amid Coronavirus Ewing, New Jersey – April 22, 2020 – Cenlar FSB, the nation’s leading mortgage loan subservicing company, today announced plans to hire hundreds of new employees in positions across the company. The new hires will join the … Continued
FITCH AFFIRMS CENLAR FSB’S U.S. RMBS SERVICER RATING
Fitch Ratings-New York-08 March 2019: Fitch Ratings has affirmed the U.S. residential mortgage servicer rating for Cenlar FSB (Cenlar) as follows: –U.S. residential primary servicer rating for prime product at ‘RPS2’; Outlook Stable. The rating affirmations and Stable Outlook take into consideration the ongoing subservicing transfer arrangement with CitiMortgage, Inc. (Citi), changes to Cenlar’s senior … Continued
Fannie Mae Names Cenlar FSB A STAR Performer For Third Year In A Row
Cenlar is pleased to announce we have been recognized by Fannie Mae for the third year in a row as a 2018 Servicer Total Achievement and Rewards™ (STAR™) Performer, and the second year in a row, in both scorecards in which we were eligible – Solution Delivery and General Servicing. The STAR Program was established … Continued
Cenlar FSB thanks our summer interns
August 10, 2018 Ewing, NJ – To show our appreciation for all of our outstanding summer interns, Cenlar hosted a “Thank You” social recently at our Scotch Road facility in Ewing, NJ. It was a great chance for everyone to get together, connect and share their experiences. To make the event even more special, Cenlar … Continued