New FHFA Fair Lending Data Fields Added to XML to Meet Freddie, Fannie Requirements
We have updated the XML file specs to include the new Federal Housing Finance Agency (FHFA) fair lending data fields. These fields have been added to meet Freddie Mac and Fannie Mae requirements effective for loans originated on or after March 1, 2023. A majority of the new fields are located on the HMDAInfo BorrowerDem … Continued
Monthly Regulatory Compliance Change Management Summary
As part of our ongoing effort to keep you informed, each month we send to you a summary of the work we’re doing to ensure compliance with the ever-changing regulatory landscape. Below you’ll find our Regulatory Compliance Change Management summary as of December 31, 2022. To provide you more information, as well as an opportunity … Continued
Cenlar’s SOC 1 Report (covering the period of January 1, 2022 – September 30, 2022) and the SOC Bridge Letter (covering the period of October 1, 2022 – December 31, 2022) were published on Wednesday, January 18, 2023. These documents are available in the “About” section.
Client Bulletin: December 9, 2022
Self-Serve Call Recordings Coming in Q1 2023 In early 2023, Cenlar will introduce a new feature intended to enhance your ability to self-serve: online access to call recordings. This new feature, scheduled to launch by the end of the first quarter, will allow you to play back or download calls authenticated in our IVR within … Continued
Client Bulletin: November 22, 2022
Introducing New CenNet Features to Enhance the Homeowner Experience We’re excited to announce that we’ve introduced a slate of enhancements and new features on our homeowner website, CenNet, that will make it even easier for your homeowners to do business with us online. Last week, we successfully rolled out a CenNet update that included: Payment … Continued
Monthly Regulatory Compliance Change Management Summary
As part of our ongoing effort to keep you informed, each month we send to you a summary of the work we’re doing to ensure compliance with the ever-changing regulatory landscape. Below you’ll find our Regulatory Compliance Change Management summary as of October 31, 2022. To provide you more information, as well as an opportunity … Continued
Update on November 2 Call Center Connectivity Issue
On Wednesday, Nov. 2, 2022, we informed you about a connectivity issue that affected our Customer Interaction (CI) call center and our IT Help Desk. Our initial analysis of the issue shows that the incident affected the ability of our CI representatives to receive phone calls from homeowners from approximately 9:30 a.m. until 1 p.m. … Continued
Client Bulletin: October 28, 2022
What You Need to Know for Year-End As we enter the homestretch of 2022, Cenlar has begun planning for year-end. Here’s what you need to know about our annual technology freeze, new loan submissions, the transfer “blackout” period and modifications to the transfer schedule in the final weeks of the year: Technology Freeze … Continued
Client Bulletin: October 24, 2022
A Look at Our Progress Building the Muscle of Risk Assessment At Cenlar, we are committed to the continuous improvement of our organization. It starts with a proactive mindset and the belief that identifying, managing and mitigating risk is everyone’s job at Cenlar. That attitude has been embraced by the entirety of the business with our … Continued
Client Bulletin: October 14, 2022
File Transfers Offline This Weekend to Complete MOVEit Migration to the Cloud MOVEit, the application we use to share files with you, will be offline for a period this weekend, as we complete our upgrade and migration to the cloud. The application will be unavailable from 7:30 a.m. ET Saturday, October 15 until 10 a.m. … Continued