RSS Category: 02 CenAccess News

MOVEit, the application we use to share files with you, has been successfully migrated to the cloud. We are now resuming file transfer processing on MOVEit. If you have any questions or concerns, please contact our Cenlar Command Center at MOVEitUpgrade@Cenlar.com. Be sure to include your company name in the subject line and describe your … Continued

Keep an eye out for an email from MarketCast (surveys@cenlar.marketcast.com), our market research partner, and be sure to check your spam folder if you can’t find the email in your inbox. The survey will be available until September 30, and should take no more than 5 to 10 minutes for you to complete. Each link … Continued

Our DCC Contact Center is back up and running at full capacity now.

Important Details on Cenlar’s Annual Client Experience Survey As your trusted partner, your opinion of how we’re doing is essential to the service we provide to you and your homeowners. That’s why in addition to our regular touch points, every fall we ask you to complete a client experience survey. Look for a link to … Continued

Please join us today for the latest in our series of regular updates.  A copy of the presentation is available here. WHAT: Learn from Cenlar leadership about our recent accomplishments and areas of focus for the months ahead. WHEN: Thursday, Sept. 8 at 3:30 p.m. ET WHERE: To access the call, please dial (888) 632-5004 … Continued

Your opinion of how we’re doing – the service we’re providing to you and your homeowners – is essential. That’s why in addition to our regular touch points, every fall we ask you to complete a client experience survey. Your feedback helps shape our priorities. For example, you told us we needed to continue to … Continued

MOVEit Testing: Please Share This Information with Your IT Team As we communicated last month, our preparations for upgrading MOVEit, the application we use to share files with you, has begun. The next step in the process is for your organization to assure that the appropriate IP addresses are whitelisted then validated during the testing … Continued

Cenlar Appoints New Chairman of the Board We’re excited to announce that Dave Applegate has been appointed Chairman of Cenlar’s Board of Directors. Applegate has been a member of the board since 2020, and has more than 30 years of experience in residential real estate, mortgage banking and housing finance. He was previously the CEO … Continued

We are aware that the Pandemic Dashboard Reporting hasn’t been functioning properly. Our team is working to fix the issue and will let you know as soon as it has been resolved.

We have resolved the connectivity issue in our call center, as of 1 p.m. ET. Representatives can now receive calls, and currently are working as normal to assist homeowners. We apologize for this inconvenience to your homeowners and thank you for your patience.