Client Bulletin: April 14, 2023
CCM Tickets Required for Loans in New MIP Reduction Program In late February, the Federal Housing Administration (FHA) released Mortgagee Letter 2023-05, reducing annual mortgage insurance premiums (MIP) and amending the base loan amount threshold used to establish mortgage insurance premiums for FHA-insured Single Family Title II forward mortgages. These annual MIP reductions are effective … Continued
Client Bulletin: March 31, 2023
Cenlar Promotes Jennifer Rowen, Appoints New Chief Compliance Officer Jennifer Rowen has been promoted to Senior Vice President, Core Operations. Marlon Groen has joined the company in Rowen’s former role as Chief Compliance Officer Rowen brings more than 24 years of banking experience to her new position. As SVP, Core Operations, Rowen is responsible for … Continued
Client Bulletin: March 17, 2023
Cenlar Team Helps to Build Affordable Housing with Habitat for Humanity On International Women’s Day, March 8, a group of ambassadors from Cenlar’s Diversity Equity and Inclusion (DEI) committee joined forces with Habitat for Humanity of South Central New Jersey to build homes for women in Hightstown, New Jersey. Our team helped build the frame … Continued
Client Bulletin: March 10, 2023
Cenlar Upgraded to A+ Rating by BBB We strive each and every day to be your trusted partner, and part of that commitment to you means consistently providing the very best customer experience for your homeowners. We’re always fine-tuning how we serve homeowners, including strategically making investments in order to adjust to their needs. The … Continued
Enhancements to CCM IP Address Whitelisting Controls
We’re making enhancements to the whitelisting controls in CCM on Wednesday, Feb. 22 after hours. We don’t expect this change to have an impact on your preexisting CCM. If you have trouble connecting to CCM, please call the Cenlar Service Desk at (888) 341-3882 or email the Cenlar Help Desk at cenlarhelpdesk@cenlar.com. Thank you for … Continued
Monthly Regulatory Compliance Change Management Summary
As part of our ongoing effort to keep you informed, each month we send to you a summary of the work we’re doing to ensure compliance with the ever-changing regulatory landscape. Below you’ll find our Regulatory Compliance Change Management summary as of January 31, 2023. To provide you more information, as well as an opportunity … Continued
Update on February 6 Call Center Connectivity Issue
We’re pleased to report that we have resolved today’s connectivity issue, and both our Customer Interaction call center and our Default Call Center have been restored to normal operations. Our representatives are taking calls, and are ready and available to assist homeowners. Our initial analysis of the issue shows that the incident prevented our representatives … Continued
Cenlar Call Center Experiencing Connectivity Issues
We are currently experiencing a connectivity issue in our Customer Interaction call center and our Default Call Center that is preventing our representatives from receiving phone calls. We are working to troubleshoot and correct the issue. Our CenNet homeowner website is still operational, and homeowners can use the self-serve options available to them on the … Continued
We’re pleased to report that we have resolved today’s connectivity issue, and both our Customer Interaction call center and our Default Call Center have been restored to normal operations, as of 6 p.m. and 6:50 p.m. ET respectively. Our representatives are taking calls, and are ready and available to assist homeowners. We’re continuing to work with … Continued