RSS Category: 02 CenAccess News

As part of our ongoing effort to keep you informed, each month we send to you a summary of the work we’re doing to ensure compliance with the ever-changing regulatory landscape. Below you’ll find our Regulatory Compliance Change Management summary as of June 30, 2023. To provide you more information, as well as an opportunity … Continued

New Features Now Live on CCM As we continue to streamline how you work with us, we’ve enhanced CCM support in three key areas: Portfolio Transfers, Cenlar Call Recordings and Homeowner Website Inquiries Made through the Client. Here’s what you need to know: Portfolio Transfers Inquiries related to portfolio transfers should now be submitted via … Continued

The State of Washington passed House Bill 1349, effective as of May 1, 2023, that amends provisions to Section 8. If you have properties in Washington State and Cenlar has not specifically contacted you already in a separate communication, please reach out to your client manager for more information. For your awareness, the amendment is … Continued

As the critical vulnerability in the web interface of the MOVEit file transfer application continues to make headlines, we are committed to ensuring the continued security of our environment. We have worked to quickly apply the vendor patches for vulnerabilities as they are discovered and patches released. This past weekend, we applied the third Progress … Continued

We shared with you last week that a critical vulnerability in the web interface of the MOVEit file transfer application had been discovered that could lead to potential unauthorized access to that environment. We applied and validated a vendor-supplied patch on Sunday, June 4, 2023 that resolves the vulnerability. We have confirmed that there has … Continued

We were alerted to a critical vulnerability in the web interface of MOVEit, the application we use to share files with you, that could lead to potential unauthorized access to that environment. This web interface issue exists across all of MOVEit’s clients, not just Cenlar. We have scanned our environment for Indicators of Compromise to … Continued

Rave Reviews Pour In for Our Self-Serve Call Recording System By now, the main point of contact at your organization should have received an email from us that walks you through the process of getting started with an exciting new feature: online access to call recordings. All clients will have the ability to play back … Continued

Cenlar will be on hand in New York City May 22-23 for the Mortgage Bankers Association’s Secondary and Capital Markets Conference, and our executive leadership would love to meet face-to-face with you, our client partners. If you are attending, please reach out to your Client Management team member. We’ll schedule a time for you to … Continued

We’re pleased to report that we have resolved yesterday’s connectivity issue, and our Default Call Center was restored to normal operations for the start of business hours this morning. Our representatives are taking calls, and are ready and available to assist homeowners. The incident was caused by a fiber cut that impacted our vendor’s platform. … Continued

We are currently experiencing a connectivity issue in our Default Call Center that is preventing our representatives from receiving phone calls. We are working to troubleshoot and correct the issue. Our CenNet homeowner website is still operational, and homeowners can use the self-serve options available to them on the website. We will follow up with … Continued