RSS Category: Announcement

Cenlar is providing extended payment processing for the month of January by extending our Friday night cycle to allow for Saturday processing. As a result, GL files, extracts and reports normally delivered on Friday night will begin processing on Saturday evening and will be available no later than the morning of Monday, February 1. Please … Continued

Martin Luther King Day Holiday In observance of the Martin Luther King, Jr. Day holiday, Cenlar’s corporate offices will be closed on Monday, January 18, 2021. Any files received on Monday, January 18th, will be processed the night of Tuesday, January 19th, and output will be available the morning of Wednesday, January 20th. While our … Continued

Special Notes About the Holiday Season Year-End Schedule   With the end of year upon us, please be mindful our Christmas and New Year’s holiday hours, reporting schedule and timing for purging of loans. Closings All Cenlar offices will close Thursday, December 24th (Christmas Eve) at 3:00 p.m. local time (NJ, MO, and AZ) in observance … Continued

  ‘NOT OK? THAT’S OK’ On November 10, 2020, the Consumer Financial Protection Bureau (CFPB), the Mortgage Bankers Association and other nonprofit organizations and mortgage industry leaders launched a consumer awareness and education campaign (‘NOT OK? THAT’S OK’) regarding mortgage assistance under the CARES Act during the pandemic. The campaign is designed to raise awareness … Continued

  Borrower Communications: A Shift to Email and Other Digital Outreach As a federally regulated bank, Cenlar FSB is required by law to communicate with borrowers regarding a wide range of mortgage-related concerns. Our communications have been conducted traditionally via regular mail.  The need to communicate with borrowers digitally, however, increased dramatically as a result … Continued

Introducing New Cenlar Catalog of Borrower Emails As borrowers continue to inform how and when we communicate with them, Cenlar is increasingly relying on email to share important information and updates. For your convenience, we have compiled copies of all of the standard borrower emails into a single document. You can now access our catalog … Continued

View our Client Support Matrix to see whom to contact for your frequently asked questions.

In observance of the Veteran’s Day Holiday, Cenlar’s offices will be closed on Monday, November 11, 2019. Any files received on Monday, November 11th, will be processed the night of Tuesday, November 12th, and output will be available the morning of Wednesday, November 13th.

We wanted to make you aware that one of our vendors is currently experiencing technical difficulties that are, in turn, affecting the performance of our borrower web site, CenNet. The issues are causing borrowers to experience intermittent timeout login errors and performance degradations. They assure us that they are working hard to correct the situation. … Continued

Introducing Bob Hora, Cenlar’s new Senior Vice President of Default Operations In a move to further strengthen our ability to provide you with exceptional, value-based service, I’m pleased to share that Bob Hora has been hired as Senior Vice President of Default Operations. Joining the company effective June 17th, Bob will be reporting directly to … Continued