RSS Category: Announcement

Important Changes Coming to Mortgage Assistance Website As part of the retirement of COVID-19 forbearance assistance for Fannie Mae (FNMA) and Freddie Mac (FHLMC) loans, we are making changes to the mortgage assistance website. Effective Nov. 1, homeowners with Fannie Mae, Freddie Mac or asset loans that follow Fannie guidance will no longer have access … Continued

As part of our commitment to being your trusted partner, Cenlar continually innovates our systems and processes to serve you better. In that spirit, we have significantly enhanced the Standard Client Complaints Report to provide more meaningful data to you in a clear, consolidated and easily accessible format. We are pleased to announce the new … Continued

As a federal government shutdown on October 1 now appears likely, we want you to know that Cenlar is closely monitoring the situation and preparing for impacts to homeowners as well as servicing operations. This isn’t the first time we’ve managed through circumstances like these. We navigated the last shutdown nearly five years ago and, … Continued

As part of our ongoing effort to keep you informed, each month we send to you a summary of the work we’re doing to ensure compliance with the ever-changing regulatory landscape. Below you’ll find our Regulatory Compliance Change Management summary as of August 31, 2023. To provide you more information, as well as an opportunity … Continued

  We’re always looking to identify and address ways we can enhance business processes and the homeowner experience. And that’s where our Touchpoint Analysis initiative, or TPA, comes in. In short, TPA is program that gathers data and analytics across Cenlar in order to help us quantify homeowner and client pain points. Started in 2020 … Continued

As we previously communicated with you, we did work during the weekend of Sept. 9 to upgrade the servers that support client- and homeowner-facing applications, including CenAccess, SSO, CenNet and the IVR. Part of this work — a planned deployment of an enhanced DLL application server that feeds our client dashboard — is still ongoing. … Continued

Fannie, Freddie End Pandemic Forbearance Offerings FNMA/FHLMC have issued new guidance to end COVID-19 forbearance offerings on their loans, effective Nov. 1, 2023. This replaces the guidance from April that advised to continue offering new COVID-19 forbearance agreements until further notice. As a result of this announcement, Fannie Mae and Freddie Mac loans will not … Continued

Hurricane Idalia made landfall Wednesday, Aug. 29, impacting the western coast of Florida. As we were for those affected by the fires in Maui earlier in August, Cenlar is prepared to assist homeowners affected by Hurricane Idalia. For all disasters, Cenlar proactively takes steps in alignment with our plans to manage natural disasters, including: We … Continued

As part of our work to provide you and your members the best experience, we are migrating Mulesoft to our Microsoft Azure cloud this Sunday, Aug. 27, during the regular maintenance window. This work will affect SSO and the API library. If you experience any connectivity problems on Sunday, Aug. 27 after 8 a.m. ET, … Continued

We’re pleased to report that the corrected ad hoc reports from yesterday have been delivered. All reports and extracts for today are running without incident. If you have any questions or concerns, please contact your client manager.