RSS Category: Announcement

We learned you may have received some ad hoc reports this morning that contained data from the previous day. Please note: we have confirmed that all Black Knight reporting/extracts are correct and have been distributed. Our team is troubleshooting the issue, and will rerun all ad hoc reports by 8 p.m. this evening. In the … Continued

Latest Updates Enhance How Homeowners Work with Us We’re continually enhancing how your homeowners interact with us, as part of our mission to provide the best experience for them. We’ve recently rolled out a slate of new digital features to help homeowners whenever they need assistance, which include the following: More Help with Assumptions – … Continued

As part of our ongoing effort to keep you informed, each month we send to you a summary of the work we’re doing to ensure compliance with the ever-changing regulatory landscape. Below you’ll find our Regulatory Compliance Change Management summary as of July 31, 2023. To provide you more information, as well as an opportunity … Continued

New Natural Disaster Menu More Quickly Gets Homeowners Help We’re always working to ensure your homeowners receive the best care possible, particularly in their most trying times. With this in mind, we’ve enhanced how we manage calls from homeowners affected by natural disasters so that they get the assistance they need more swiftly. Historically, homeowners … Continued

What to Know When Boarding Seasoned Loans This year, we’ve stepped up our efforts to ensure document and data quality in the new loan boarding process. We believe these adjustments will enhance the experience you and your homeowners have with us. As we communicated with you in the March 31, 2023 Client Bulletin, an important … Continued

As part of our ongoing effort to keep you informed, each month we send to you a summary of the work we’re doing to ensure compliance with the ever-changing regulatory landscape. Below you’ll find our Regulatory Compliance Change Management summary as of June 30, 2023. To provide you more information, as well as an opportunity … Continued

New Features Now Live on CCM As we continue to streamline how you work with us, we’ve enhanced CCM support in three key areas: Portfolio Transfers, Cenlar Call Recordings and Homeowner Website Inquiries Made through the Client. Here’s what you need to know: Portfolio Transfers Inquiries related to portfolio transfers should now be submitted via … Continued

Complaints Reporting Changes Coming in 4th Quarter 2023 As we continually fine-tune how we serve you and your homeowners, we will be enhancing our existing Complaints reports in the coming months. Updates include consolidating all complaint levels into one tab for ease of ingestion and refreshing complaint types for better trending. We plan to implement … Continued

The State of Washington passed House Bill 1349, effective as of May 1, 2023, that amends provisions to Section 8. If you have properties in Washington State and Cenlar has not specifically contacted you already in a separate communication, please reach out to your client manager for more information. For your awareness, the amendment is … Continued

As the critical vulnerability in the web interface of the MOVEit file transfer application continues to make headlines, we are committed to ensuring the continued security of our environment. We have worked to quickly apply the vendor patches for vulnerabilities as they are discovered and patches released. This past weekend, we applied the third Progress … Continued