RSS Category: Announcement

We are currently experiencing a connectivity issue in our Customer Interaction call center and our Default Call Center that is preventing our representatives from receiving phone calls. We are working to troubleshoot and correct the issue. Our CenNet homeowner website is still operational, and homeowners can use the self-serve options available to them on the … Continued

Global Teller will undergo maintenance, starting Sunday, Feb. 5, 2023 at 7 a.m. ET. We expect this maintenance to last no longer than one hour. Clients may experience outages during this period. This update will enhance security features on Global Teller. Once applied, any client that has three unsuccessful log-in attempts will have their account … Continued

We’re pleased to report that we have resolved today’s connectivity issue, and both our Customer Interaction call center and our Default Call Center have been restored to normal operations, as of 6 p.m. and 6:50 p.m. ET respectively. Our representatives are taking calls, and are ready and available to assist homeowners. We’re continuing to work with … Continued

We are currently experiencing call center connectivity issues that are affecting hold times and the ability to reach a representative in both our Customer Interaction call center and our Default Call Center. We are still able to fulfill calls, but do not have all agents connected, which has impacted our service levels. The issue began … Continued

With an eye toward providing homeowners the very best experience no matter how they interact with us, earlier this month Cenlar introduced a new and enhanced version of our homeowner mobile application. The app is available for download in the Apple App Store and on Google Play for homeowners with our non-private label clients. Front … Continued

We have updated the XML file specs to include the new Federal Housing Finance Agency (FHFA) fair lending data fields. These fields have been added to meet Freddie Mac and Fannie Mae requirements effective for loans originated on or after March 1, 2023. A majority of the new fields are located on the HMDAInfo BorrowerDem … Continued

As part of our ongoing effort to keep you informed, each month we send to you a summary of the work we’re doing to ensure compliance with the ever-changing regulatory landscape. Below you’ll find our Regulatory Compliance Change Management summary as of December 31, 2022. To provide you more information, as well as an opportunity … Continued

In order to ensure your homeowners have the best possible experience, our Document Center will undergo maintenance, starting Saturday, Jan. 21, 2023 at 11 p.m. ET. We expect this maintenance to last no longer than 30 minutes. The Document Center will not be available for their homeowners on CenNet during this period. Thank you for … Continued

Cenlar leaders will highlight our 2022 accomplishments and, importantly, discuss our areas of focus for the months ahead. You may follow along using the PowerPoint deck here. WHEN: Wednesday, Jan. 18 at 3 p.m. ET WHERE: To access the call, dial (888) 382-7410 or (862) 256-5105 Participant Code: 727410 Please note, this call is for … Continued

Cenlar’s SOC 1 Report (covering the period of January 1, 2022 – September 30, 2022) and the SOC Bridge Letter (covering the period of October 1, 2022 – December 31, 2022) were published on Wednesday, January 18, 2023. These documents are available in the “About” section.