RSS Category: Announcement

As part of our ongoing effort to keep you informed, each month we send to you a summary of the work we’re doing to ensure compliance with the ever-changing regulatory landscape. Below you’ll find our Regulatory Compliance Change Management summary as of May 31, 2023. To provide you more information, as well as an opportunity … Continued

New Technology Refines the ACH Experience for Homeowners At Cenlar, we are working to automate our controls, with the goal of reducing manual tasks. We know that automation helps remove the risk that comes with manual processes, and, importantly, helps prevent errors and create a faster, more efficient process for you and your homeowners. This … Continued

We shared with you last week that a critical vulnerability in the web interface of the MOVEit file transfer application had been discovered that could lead to potential unauthorized access to that environment. We applied and validated a vendor-supplied patch on Sunday, June 4, 2023 that resolves the vulnerability. We have confirmed that there has … Continued

We’re aware of an issue with our Pending Sats report where some loans remain on the report as incomplete when they actually are completed. We are assessing this issue, and working towards resolution. We will let you know when it has been fixed. In the meantime, if you have an urgent need to validate specific … Continued

Delivery of reports will be delayed this morning until approximately 10 a.m. ET. We will follow-up with a root cause of yesterday and today’s events as soon as we have more information.

We were alerted to a critical vulnerability in the web interface of MOVEit, the application we use to share files with you, that could lead to potential unauthorized access to that environment. This web interface issue exists across all of MOVEit’s clients, not just Cenlar. We have scanned our environment for Indicators of Compromise to … Continued

We’re always focused on refining the experience you and your homeowners have with us. In this spirit, we’ve made enhancements to provide consistency, quality and efficiency for you regarding homeowner compliant reporting. We’ve already seen the results of these changes, with complaints substantially down year-over-year. What We’ve Done We’ve updated the annual Level 1 complaint … Continued

As part of our ongoing effort to keep you informed, each month we send to you a summary of the work we’re doing to ensure compliance with the ever-changing regulatory landscape. Below you’ll find our Regulatory Compliance Change Management summary as of April 30, 2023. To provide you more information, as well as an opportunity … Continued

For those clients that have LIBOR Adjustable Rate Mortgages serviced by Cenlar, we have been working hard to prepare for the sunset of the LIBOR index. This includes making adjustments to our systems and processes, drafting and sending borrower communications and agent scripting for handling the incremental calls throughout this process. This has been no … Continued

Rave Reviews Pour In for Our Self-Serve Call Recording System By now, the main point of contact at your organization should have received an email from us that walks you through the process of getting started with an exciting new feature: online access to call recordings. All clients will have the ability to play back … Continued