RSS Category: Announcement

Cenlar will be on hand in New York City May 22-23 for the Mortgage Bankers Association’s Secondary and Capital Markets Conference, and our executive leadership would love to meet face-to-face with you, our client partners. If you are attending, please reach out to your Client Management team member. We’ll schedule a time for you to … Continued

We’ve been made aware that some Cenlar clients recently have received letters from the U.S. Department of Housing and Urban Development (HUD) stating that HUD has not received the documentation to support certain Partial Claims (PC) processed by Cenlar. If you have received one of these notices or receive one in the future, please send … Continued

Thanks to all of you who were able to attend our May 4 Update with Cenlar Leadership call. We always appreciate the opportunity to talk with you about the investments, enhancements and progress we’re making across the business. If you missed the call or would like to watch it again, you can find a recording … Continued

Next Steps to Get Started on Our Self-Serve Call Recording System As we’ve shared with you previously, Cenlar will soon introduce a new feature to all clients that’s intended to enhance your ability to self-serve: online access to call recordings. This new system will allow you to play back calls authenticated in our IVR within … Continued

Please join us for the latest in our series of regular updates. Cenlar leaders will discuss our areas of focus for the months ahead. For the first time, we will offer this update live on video, via Microsoft Teams. A call-in option will also be available. WHEN: Thursday, May 4 at 3 p.m. ET   … Continued

We’re pleased to report that we have resolved yesterday’s connectivity issue, and our Default Call Center was restored to normal operations for the start of business hours this morning. Our representatives are taking calls, and are ready and available to assist homeowners. The incident was caused by a fiber cut that impacted our vendor’s platform. … Continued

We are currently experiencing a connectivity issue in our Default Call Center that is preventing our representatives from receiving phone calls. We are working to troubleshoot and correct the issue. Our CenNet homeowner website is still operational, and homeowners can use the self-serve options available to them on the website. We will follow up with … Continued

As part of our ongoing effort to keep you informed, each month we send to you a summary of the work we’re doing to ensure compliance with the ever-changing regulatory landscape. Below you’ll find our Regulatory Compliance Change Management summary as of March 31, 2023. To provide you more information, as well as an opportunity … Continued

CCM Tickets Required for Loans in New MIP Reduction Program In late February, the Federal Housing Administration (FHA) released Mortgagee Letter 2023-05, reducing annual mortgage insurance premiums (MIP) and amending the base loan amount threshold used to establish mortgage insurance premiums for FHA-insured Single Family Title II forward mortgages. These annual MIP reductions are effective … Continued

Our disaster dashboard was unable to run yesterday, April 5, 2023, and as a result, no disaster dashboard files were dropped to clients. These issues have persisted today, April 6, 2023. Our IT teams are working so that we may get the files for both April 5 and April 6 delivered to you as quickly … Continued