RSS Category: Announcement

Following last week’s connectivity issues, Cenlar has summarized the impacts, root cause and resolution of the events as promised. A hardware problem beginning, on December 26th, impacted Cenlar call centers and bank operations. The problem resulted in sporadic disruptions over a three-day period from December 26-December 28. Throughout this time, Cenlar executed workarounds to prioritize service to clients … Continued

We have successfully completed the hardware fix to address this week’s connectivity issues. Our contact centers are open this morning and taking homeowner calls. Our client-facing applications are working. All of last night’s reports have been delivered to you as normal. We are working to deliver a root cause analysis to you.

As part of our ongoing effort to keep you informed, each month we send to you a summary of the work we’re doing to ensure compliance with the ever-changing regulatory landscape. Below you’ll find our Regulatory Compliance Change Management summary as of November 30, 2023. To provide you more information, as well as an opportunity … Continued

A Change in the Satisfaction Process We are enhancing how we handle the satisfaction process to better reflect and meet the timing requirements for each state. Previously, Cenlar requested original collateral docs in all states, even though only some states/territories require these docs be mailed to the homeowner. Beginning Feb. 1, 2024, we will only … Continued

Our Cybersecurity Philosophy and Overview As a leading mortgage subservicer, Cenlar fully understands the security implications of existing and emerging cyber threats. We make security a priority to protect our own operations and your homeowner’s data, which you have entrusted to us. We are committed to your business excellence and the protection of your data. … Continued

As part of our ongoing effort to keep you informed, each month we send to you a summary of the work we’re doing to ensure compliance with the ever-changing regulatory landscape. Below you’ll find our Regulatory Compliance Change Management summary as of October 31, 2023. To provide you more information, as well as an opportunity … Continued

New IVR Authentication Program Launching November 16 Beginning Thursday, Nov. 16, all homeowners who call our contact center will be required to authenticate via our IVR before they can be transferred to a representative for assistance. We are introducing this change in an effort to provide better call routing and a better homeowner experience, an … Continued

Our vendor has resolved the issue with Director, and our call center is fully operational.

What You Need to Know for Year-End As we enter the homestretch of 2023, Cenlar has begun planning for year-end. Here’s what you need to know about our annual technology freeze, new loan submissions, the transfer “blackout” period and modifications to the transfer schedule in the final weeks of the year: Technology Freeze This year’s … Continued

As part of our ongoing effort to keep you informed, each month we send to you a summary of the work we’re doing to ensure compliance with the ever-changing regulatory landscape. Below you’ll find our Regulatory Compliance Change Management summary as of September 30, 2023. To provide you more information, as well as an opportunity … Continued