RSS Category: Announcement|01 CenAccess Client Advisory

Missed Pennymac’s ERM Team Session? Watch the Replay If you weren’t able to join Pennymac’s recent Enterprise Risk Management (ERM) Team Session with Shiva Iyer, Senior Managing Director & Chief Enterprise Risk Officer, and Jessica Carroll, Managing Director & Chief Compliance Officer, you can now catch the full replay. This session offers an inside look … Continued

Cenlar-Pennymac Integration: Pennymac Due Diligence Materials Available In the seven weeks since we announced Pennymac’s proposed acquisition of Cenlar’s subservicing business, we’ve remained steadfast in our commitment to a deliberate, transparent transition that ensures you, our clients, are our top priority every day. Transparency is especially important now more than ever as this acquisition involves … Continued

Dear Client Partner: We have posted Cenlar’s USAP Reporting Package to CenAccess. This report covers the period of January 1, 2025 to December 31, 2025. You can find it on CenAccess, under Reference Materials -> Oversight Documents ->USAP. If you have any questions, please reach out to your client manager. Thank you.

Protecting Our Clients from Cyber Threats Amid Recent Geopolitical Tension in the Middle East In response to the recent escalation in geopolitical tensions involving Iran and the subsequent warnings from global cybersecurity authorities, we want to update you on the proactive steps Cenlar is taking to safeguard client data and operations.   Cybersecurity intelligence reports … Continued

Important Announcement: Strengthening Our Partnership Dear Client, I am pleased to share an important strategic development regarding our servicing business. Today, Pennymac Financial Services, Inc. (NYSE: PFSI) announced that it will acquire our subservicing business, bringing together two established industry leaders to create a best-in-class mortgage servicing organization. This alignment reflects our ongoing commitment to … Continued

Cenlar Readying for Government Shutdown As a federal government shutdown on Jan. 31 is looming, Cenlar is closely monitoring the situation and preparing for impacts to homeowners, as well as servicing operations. This isn’t the first time we’ve managed through circumstances like these. We’ve navigated the last shutdown, natural disasters and the COVID-19 pandemic. We … Continued

Thank You for Attending Our Latest Cenlar Leadership Update Thanks to all of you who were able to attend our Update with Cenlar Leadership call Wednesday, Dec. 3. We always appreciate the opportunity to talk with you about the investments, enhancements and progress we’re making to better partner with you. If you attended the call, … Continued

Cenlar is closely monitoring the federal government shutdown and continues to be prepared for resulting impacts to homeowners, as well as servicing operations. Homeowner Assistance Bot Making sure that homeowners receive the help they need is our first concern. To ensure they receive this help, we’ve developed a bot specifically designed to assist homeowners affected … Continued

Earlier this evening, we experienced a connectivity issue in our Customer Interaction call center (CI) and Default Call Center (DCC). Both were closed while we worked to troubleshoot and correct the issue. We’re pleased to report that we have resolved this issue, and, as of 7:10 p.m. ET, our call centers have been restored to … Continued

Cenlar is closely monitoring the federal government shutdown and continues to be prepared for resulting impacts to homeowners, as well as servicing operations. Insurance and Claims To date, we have not seen any impacts in our insurance area. Partial claim payments from HUD have been delayed. We continue to file claims and advance funds, so … Continued