RSS Category: Announcement|01 CenAccess Client Advisory

Cenlar Connectivity Issues On Wednesday April 23, 2025 Cenlar experienced connectivity issues that affected our Customer Interaction (CI) and Default (DCC) call centers, as well as the homeowner website and Black Knight/MSP access. Our call centers were able to take calls throughout the incident timeframe for general questions but could not fully resolve requests that … Continued

The Customer Interaction (CI) call center experienced a connectivity issue on Friday 21, 2025. It was closed while troubleshooting for a short amount of time. Client access to our systems was not impacted and neither was the Default Call Center. The issue was resolved shortly after 5 p.m. ET and we will provide more information … Continued

On Tuesday February 19th we experienced network connectivity issues that impacted client applications, including Global Teller, CenAccess, NLAI and XML Loan Submissions, as well as the homeowner Document Center on CenNet. The call centers were fully operational and there was no disturbance to overnight reporting. All issues were resolved by 11:25 a.m. ET February 19th. … Continued

Cenlar is thrilled to announce that Joseph (JB) Long has joined the organization this month as Chief Banking & Capital Markets Officer. In this newly established executive leadership role, Long is responsible for overseeing all facets of the bank, including capital markets activities, strategic business banking development and banking operations. Additionally, he will collaborate closely … Continued

Thanks to all of you who were able to attend our Update with Cenlar Leadership call Thursday, Feb. 13. We always appreciate the opportunity to talk with you about the investments, enhancements and progress we’re making across the business. If you attended the call, please take a moment to respond to our short, 5-question survey. … Continued

Default Contact Center Open this Sunday and Monday   Cenlar will open our Default Contact Center this weekend to provide extra support to homeowners impacted by the California wildfires. Centers will remain Business as Usual for all other homeowners. For those homeowners in the FEMA-declared disaster areas, we will be taking calls this Sunday and … Continued

With Southern California still experiencing the devastating impacts of this week’s fires, we want you to know that we are committed to supporting you and your homeowners through this tragic event. For all disasters, Cenlar proactively takes steps in alignment with our plans to manage natural disasters, including: • Disaster Identification: We identify all loans … Continued

We are aware that some clients may have received MoveIT activity notifications that may pertain to Cenlar or another Cenlar client. Please disregard and delete these notifications. We have worked with the vendor to stop this activity and will follow up with more detail as it becomes available. Thank you.

Cenlar will be open and operating as usual during the National Day of Mourning, Thursday, Jan. 9, 2025. All processing will occur as normal, and representatives in our customer service call centers will be ready to serve your homeowners.

As part of our ongoing effort to keep you informed, each month we send to you a summary of the work we’re doing to ensure compliance with the ever-changing regulatory landscape. Please note, our monthly conference call has been canceled for the remainder of the year due to the holiday season. As a reminder, questions … Continued