24
Apr
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Client Advisory: April 23, 2025

Cenlar Connectivity Issues On Wednesday April 23, 2025 Cenlar experienced connectivity issues that affected our Customer Interaction (CI) and Default (DCC) call centers, as well as the homeowner website and Black Knight/MSP access. Our call centers were able to take calls throughout the incident timeframe for general questions but could not fully resolve requests that … Continued

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24
Feb
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Cenlar Call Center Issue February 21, 2025

The Customer Interaction (CI) call center experienced a connectivity issue on Friday 21, 2025. It was closed while troubleshooting for a short amount of time. Client access to our systems was not impacted and neither was the Default Call Center. The issue was resolved shortly after 5 p.m. ET and we will provide more information … Continued

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19
Feb
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Cenlar Experience Connectivity Issues February 19, 2025

On Tuesday February 19th we experienced network connectivity issues that impacted client applications, including Global Teller, CenAccess, NLAI and XML Loan Submissions, as well as the homeowner Document Center on CenNet. The call centers were fully operational and there was no disturbance to overnight reporting. All issues were resolved by 11:25 a.m. ET February 19th. … Continued

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19
Feb
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Cenlar Welcomes JB Long

Cenlar is thrilled to announce that Joseph (JB) Long has joined the organization this month as Chief Banking & Capital Markets Officer. In this newly established executive leadership role, Long is responsible for overseeing all facets of the bank, including capital markets activities, strategic business banking development and banking operations. Additionally, he will collaborate closely … Continued

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17
Jan
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Support for Homeowners Impacted by Wildfires

Default Contact Center Open this Sunday and Monday   Cenlar will open our Default Contact Center this weekend to provide extra support to homeowners impacted by the California wildfires. Centers will remain Business as Usual for all other homeowners. For those homeowners in the FEMA-declared disaster areas, we will be taking calls this Sunday and … Continued

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13
Jan
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Regarding MoveIT Notification Issue

We are aware that some clients may have received MoveIT activity notifications that may pertain to Cenlar or another Cenlar client. Please disregard and delete these notifications. We have worked with the vendor to stop this activity and will follow up with more detail as it becomes available. Thank you.

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