RSS Category: Announcement|01 CenAccess Client Advisory

Cenlar is closely monitoring the federal government shutdown and continues to be prepared for resulting impacts to homeowners, as well as servicing operations. Forbearances and Loss Mitigation Making sure that homeowners receive the help they need is our first concern. For homeowners affected by the shutdown who are requesting forbearance, we are following the same … Continued

Cenlar is closely monitoring the federal government shutdown and continues to be prepared for resulting impacts to homeowners, as well as servicing operations. Making sure that homeowners receive the help they need is our first concern. We will follow standard financial hardship protocols until investors direct us to do differently. The loan code for homeowners … Continued

On September 29, 2025 we faced connectivity issues affecting the Single Sign-On (SSO) integration for Global Teller and NLAI through the CenAccess client portal page. The issues were resolved by the afternoon. Please reach out to your client manager with any questions.

As a federal government shutdown on Oct. 1 is looming, we want you to know that Cenlar is closely monitoring the situation and preparing for impacts to homeowners, as well as servicing operations. This isn’t the first time we’ve managed through circumstances like these. We’ve navigated the last shutdown, natural disasters and the COVID-19 pandemic. … Continued

Thanks to all of you who were able to attend our Update with Cenlar Leadership call Wednesday, Sept. 10. We always appreciate the opportunity to talk with you about the investments, enhancements and progress we’re making across the business. If you attended the call, please take a moment to respond to our short, 5-question survey. … Continued

Cenlar Connectivity Issues On Wednesday April 23, 2025 Cenlar experienced connectivity issues that affected our Customer Interaction (CI) and Default (DCC) call centers, as well as the homeowner website and Black Knight/MSP access. Our call centers were able to take calls throughout the incident timeframe for general questions but could not fully resolve requests that … Continued

The Customer Interaction (CI) call center experienced a connectivity issue on Friday 21, 2025. It was closed while troubleshooting for a short amount of time. Client access to our systems was not impacted and neither was the Default Call Center. The issue was resolved shortly after 5 p.m. ET and we will provide more information … Continued

On Tuesday February 19th we experienced network connectivity issues that impacted client applications, including Global Teller, CenAccess, NLAI and XML Loan Submissions, as well as the homeowner Document Center on CenNet. The call centers were fully operational and there was no disturbance to overnight reporting. All issues were resolved by 11:25 a.m. ET February 19th. … Continued

Cenlar is thrilled to announce that Joseph (JB) Long has joined the organization this month as Chief Banking & Capital Markets Officer. In this newly established executive leadership role, Long is responsible for overseeing all facets of the bank, including capital markets activities, strategic business banking development and banking operations. Additionally, he will collaborate closely … Continued

Thanks to all of you who were able to attend our Update with Cenlar Leadership call Thursday, Feb. 13. We always appreciate the opportunity to talk with you about the investments, enhancements and progress we’re making across the business. If you attended the call, please take a moment to respond to our short, 5-question survey. … Continued