RSS Category: Announcement|01 CenAccess Client Advisory

Cenlar Call Centers Experiencing Connectivity Issues May 31, 2024 We’re pleased to report that we have resolved today’s connectivity issue, and our Default Call Center and Customer Interaction call center have been restored to normal operations. Our representatives are taking calls, resuming outbound calls, and are ready and available to assist homeowners. The outage persisted … Continued

Monthly Regulatory Compliance Change Management Summary As part of our ongoing effort to keep you informed, each month we send to you a summary of the work we’re doing to ensure compliance with the ever-changing regulatory landscape. All items in April are in compliance with our regulatory change management program. To provide you more information, … Continued

As part of our ongoing effort to keep you informed, each month we send to you a summary of the work we’re doing to ensure compliance with the ever-changing regulatory landscape. All items in March are in compliance with our regulatory change management program. To provide you more information, we also host a monthly conference … Continued

Cenlar has learned that clients may have received a letter from the U.S. Department of Housing and Urban Development (HUD) indicating the agency had not received various documents, including Promissory Notes, Partial Claim Notes and Partial Claim Mortgages, within 60 days of being executed. We are waiting on more information from HUD but believe this … Continued

Whitelisting Reminder and Connectivity Testing Details As we move ahead with the last phase of the cloud migration, we ask you to participate in connectivity testing to ensure a smooth transition to Microsoft Azure. Earlier this month we provided a list of impacted client and homeowner-facing applications. We are now ready to kick-off connectivity testing … Continued

New Case Management Platform Update In May we began to roll out a new web-based Cenlar Case Management (CCM) platform. CCM was created to replace the dozens of email boxes we relied on with a centralized, easy-to-use process for identifying, prioritizing and tracking issues from the moment they come to us through resolution. As a … Continued

Property Inspections for FHA Properties in Forbearance A recent report by the New York Federal Reserve found that borrowers with FHA-backed mortgages were more likely to enter forbearance and eventually end up in delinquency as an outcome of the pandemic. Therefore, clients should be aware that FHA loans may hold unforeseen risk when it comes … Continued

New Case Management System Rollout Underway In May we began to roll out a new web-based Cenlar Case Management (CCM) platform. CCM will enable you to request support and track responses in real time, so you can finally say “goodbye” to our email request system. Here are just some of the benefits coming your way: … Continued

In observance of the Thanksgiving Holiday, Cenlar’s offices will be closed on Thursday, November 28th, 2019.  Cenlar is also lengthening the payment processing schedule for the month of November. We’ll extend our Friday night cycle to allow for Saturday processing. As a result, GL files, extracts and reports normally delivered on Thursday or Friday night … Continued