RSS Category: Announcement|01 CenAccess Client Advisory

As your trusted partner, your opinion of how we’re doing is essential to the service we provide to you and your homeowners. That’s why in addition to our regular touch points, every fall we ask you to complete a client experience survey. Look for a link to this year’s survey to arrive in your inbox … Continued

As part of our ongoing effort to keep you informed, each month we send to you a summary of the work we’re doing to ensure compliance with the ever-changing regulatory landscape. All items due in July are compliant with our regulatory change management program. To provide you with more information, we also host a monthly … Continued

We experienced a connectivity issue in our Default Call Center (DCC) and our Customer Interaction (CI) call center. Our IVR was unavailable, and our call centers were closed while we worked to troubleshoot and correct the issue. Client access to our systems was not impacted, and homeowners were able use the self-serve options available to … Continued

As you are aware, IT systems worldwide are experiencing issues due to a patch pushed by CrowdStrike, a global cybersecurity protection provider. Cenlar does not use CrowdStrike, but we do have vendors who do. All of Cenlar’s internal systems are running BAU. Our call centers and our CenNet homeowner website are operating as normal. Overnight … Continued

As part of our ongoing effort to keep you informed, each month we send to you a summary of the work we’re doing to ensure compliance with the ever-changing regulatory landscape. All items due in June are compliant with our regulatory change management program. To provide you more information, we also host a monthly conference … Continued

We are excited to announce that Leslie Peeler has been appointed Executive Vice President and Chief Operating Officer of Cenlar FSB, effective immediately. Peeler has a deep expertise in the banking and financial markets and joins Cenlar with more than 20 years of experience transforming organizational productivity efficiency and profitability. Prior to Cenlar, Peeler was … Continued

On July 8, 2024 we experienced a connectivity issue in both our Default Call Center (DCC) and our Customer Interaction (CI) call center. In DCC, not all agents were able to log-in to answer calls due to a technology issue, from open of business until approximately 10:30 a.m. ET. We also discovered a similar issue … Continued

As part of our ongoing effort to keep you informed, each month we send to you a summary of the work we’re doing to ensure compliance with the ever-changing regulatory landscape. All items in May are in compliance with our regulatory change management program. To provide you more information, we also host a monthly conference … Continued

In the spirit of continual improvement, we are in the process of changing the State Mass Escrow Analysis Schedule for homeowners in the state of California from January to June. This change ensures annual statements for homeowners in California will now include the actual tax disbursements that occur in the state each year (in November … Continued

CenAccess MFA Launches Monday, June 10, 2024 As we announced in several issues of the Client Bulletin, we are introducing enhanced security for our CenAccess application through the addition of Multi-Factor Authentication (MFA). We are launching this feature on Monday, June 10. As we have previously communicated, MFA validation will be facilitated through the Microsoft … Continued