RSS Category: Notice

Our vendor is experiencing delays in producing our daily reports and extracts.  As a result, the reports and extracts will be delayed and delivered to you upon completion.

Cenlar is providing extended payment processing for the month of March by extending our Friday night cycle to allow for Saturday processing. As a result, GL files, extracts and reports normally delivered on Friday night will begin processing on Saturday evening and will be available no later than the morning of Monday, April 1st. Please … Continued

Effective March 1, 2019 Fannie Mae and Freddie Mac are changing the timing requirement for initial property inspections on delinquent loans.    For both Fannie Mae and Freddie Mac, the ordering of initial property inspections on delinquent mortgage loans has changed from the 45th day of delinquency to the 60th day of delinquency. With this … Continued

In observance of the Presidents’ Day Holiday, Cenlar’s offices will be closed on Monday, February 18th, 2019. Any files received on Monday, February 18th, will be processed the night of Tuesday, February 19th, and output will be available the morning of Wednesday, February 20th. If you have any questions, please contact your Client Manager or … Continued

On January 22, 2019, Cenlar’s borrower and client facing systems experienced extreme latency and outages throughout the day. At approximately 2 pm EST, the issues were sufficient to warrant taking Global Teller and CenNet SSO systems off-line. This decision was necessary to troubleshoot and fix the problem rather than allowing the applications to function in a … Continued

It is important to protect sensitive data when it is transmitted through the network. In order for us to maintain all data is secure, we are asking that you update your web browser and Citrix receiver by February 10, 2019. We have attached a technical advisory for your review and ask that you pass it … Continued

We are happy to report that CenNet, Global Teller, and CenAccess are restored. Thank you for your patience while we resolved the issue.  

As a reminder, in accordance with our subservicing agreement, Cenlar requires ninety (90) days notice for all servicing transfers. The official notification date is the date that the completed Transfer Operation forms (attached) and the list of loans to be transferred are received by our Transfer Operations Department.  All three of these items – Service Release Request … Continued

In observance of the Martin Luther King Jr. Holiday, Cenlar’s offices will be closed on Monday, January 21, 2019.  Any files received on Monday, January 21st, will be processed the night of Tuesday, January 22nd, and output will be available the morning of Wednesday, January 23rd.

In response to the ongoing government shutdown we have begun providing information and assistance to impacted borrowers, including the following: A set of government-shutdown-specific FAQs have been compiled, which is accessible to borrowers via a quick link button on CenNet. These FAQs detail mortgage-assistance options, including forbearance, and include a toll-free assistance number. We have … Continued