RSS Category: Notice

In observance of Memorial Day, Cenlar’s offices will be closed on Monday, May 25, 2015. All files received on Friday will be processed as normal and output will be available within the usual timeframes. Any files received on Monday, May 25th, will not be processed until the night of Tuesday, May 26th and output will … Continued

We are scheduled to upgrade MoveIT DMZ on 5/17/15 to its latest version.  This will not change the user interface, however, you will be prompted to upgrade to the latest ActiveX or Java plug-in when logging in.

Cenlar’s image vendor, MetaSource is upgrading their FTP software to a new version. If you deliver your New Loan Set up Image files via the FTP process, this upgrade may require some action on your part.  Please see below for the specifics. In the FTP software upgrade the software vendor removed support for redundant slashes from … Continued

Cenlar’s remote access infrastructure has been updated.  As a result of this update, the IP address for accessing the servicing system through Cenlar (https://connect.cennet.com)  will change effective Sunday, April 12, 2015 not April 5th as recently communicated. Please make note of the new IP Address listed below. Website URL:               https://connect.cennet.com Current Address:        12.107.89.52 … Continued

Cenlar’s remote access infrastructure has been updated.  As a result of this update, the IP address for accessing the servicing system through Cenlar (https://connect.cennet.com)  will change effective Sunday, April 5, 2015. Please make note of the new IP Address listed below. Website URL:               https://connect.cennet.com Current Address:        12.107.89.52 (through April 4, 2015) New IP … Continued

Fannie Mae and Freddie Mac recently announced the alignment of their insurance loss procedures.  This alignment provides a new direction in the release of loss draft proceeds, and the enhanced endorse and release process. The resulting changes listed below, we believe, will allow for expedient repair to your customers/members property; as well as increase their … Continued

All systems in the Call Center are now fully operational. Thank you for your understanding. Previously: We are currently experiencing system connectivity issues in our call center location. We are able to answer incoming borrower calls, however representatives may not be able to access all system resources needed to answer borrower questions. We are in … Continued

To clarify how Cenlar obtains values relative to loss mitigation and collection related activity, please review our policy below. Cenlar’ s policy for obtaining any value utilized during the loss mitigation/collection process are: dependent upon the investor and/or  insurer guidelines as to the type of valuation being utilized (i.e. AVM, interior BPO, exterior BPO or  … Continued

Cenlar’s offices closed today, March 5, 2015 at 4:30 PM (ET). Our call centers will remain open throughout this evening with limited resources using our remote agents. We appreciate your understanding. Previously: Cenlar is experiencing inclement weather conditions today. We planned for and are using a combination of onsite and remote agents to provide full … Continued

To mitigate potential fraud in revolving credit accounts we service for you, effective April 1, 2015, Cenlar will be placing a 10 day hold on check payments made on revolving credit accounts that are equal to or greater than $10,000, where the account is in an active draw period. This 10 day period should allow … Continued