11
Jun
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Client Bulletin: June 10, 2024

New Schedule Aligns Escrow Statements with California Tax Disbursements In the spirit of continual improvement, we are in the process of changing the State Mass Escrow Analysis Schedule for homeowners in the state of California from January to June. This change ensures annual statements for homeowners in California will now include the actual tax disbursements … Continued

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06
Jun
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CenAccess MFA Launches Monday, June 10, 2024

CenAccess MFA Launches Monday, June 10, 2024 As we announced in several issues of the Client Bulletin, we are introducing enhanced security for our CenAccess application through the addition of Multi-Factor Authentication (MFA). We are launching this feature on Monday, June 10. As we have previously communicated, MFA validation will be facilitated through the Microsoft … Continued

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06
Jun
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Cenlar Call Centers Experiencing Connectivity Issues May 31, 2024

Cenlar Call Centers Experiencing Connectivity Issues May 31, 2024 We’re pleased to report that we have resolved today’s connectivity issue, and our Default Call Center and Customer Interaction call center have been restored to normal operations. Our representatives are taking calls, resuming outbound calls, and are ready and available to assist homeowners. The outage persisted … Continued

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28
May
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Client Bulletin: May 28, 2024

New Regulatory Compliance Policy Statement Manual To our valued Clients: Cenlar’s Compliance Department will soon introduce a newly created resource for you: the Regulatory Compliance Policy Statement Manual. This document consolidates the 15 consumer financial protection laws listed below, conveniently in one comprehensive manual for ease of use. Information that is common to all policies … Continued

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20
May
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Monthly Regulatory Compliance Change Management Summary

Monthly Regulatory Compliance Change Management Summary As part of our ongoing effort to keep you informed, each month we send to you a summary of the work we’re doing to ensure compliance with the ever-changing regulatory landscape. All items in April are in compliance with our regulatory change management program. To provide you more information, … Continued

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14
May
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Client Bulletin: May 13, 2024

What to Know Before CenAccess MFA Launches in June As we announced in several issues of the Client Bulletin, we are introducing enhanced security for our CenAccess application through the addition of Multi-Factor Authentication (MFA). We are currently targeting to launch this feature on Monday, June 10, based on our current schedule and a successful … Continued

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30
Apr
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Client Bulletin: April 29, 2024

Meet with Us at MBA Secondary Conference in New York We will be on hand in New York City May 20-21 for the Mortgage Bankers Association’s Secondary and Capital Markets Conference, and our leadership would love to meet face-to-face with you, our client partners. If you will be in New York during MBA Secondary, please … Continued

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24
Apr
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Monthly Regulatory Compliance Change Management Summary

As part of our ongoing effort to keep you informed, each month we send to you a summary of the work we’re doing to ensure compliance with the ever-changing regulatory landscape. All items in March are in compliance with our regulatory change management program. To provide you more information, we also host a monthly conference … Continued

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24
Apr
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Client Bulletin: April 15, 2024

New Monthly Report Details Corrections On April 2, we launched a new report aimed at helping you improve the quality of your data for newly boarded loans. You already have received the April version of this report, and can expect to receive an updated version on the second business day of each month going forward. … Continued

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