18
Nov
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Monthly Regulatory Compliance Change Management Summary

As part of our ongoing effort to keep you informed, each month we send to you a summary of the work we’re doing to ensure compliance with the ever-changing regulatory landscape. Below you’ll find our Regulatory Compliance Change Management summary as of October 31, 2022. To provide you more information, as well as an opportunity … Continued

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10
Nov
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Client Bulletin: November 10, 2022

An Update on Our Progress: HUD Letters Regarding Partial Claims Last month, we followed up with you about an issue being experienced by the U.S. Department of Housing and Urban Development (HUD). The agency sent two letters in September (Round 59 issued September 21, 2022 and Round 59-B, issued September 27, 2022) stating that HUD … Continued

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04
Nov
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Update on November 2 Call Center Connectivity Issue

On Wednesday, Nov. 2, 2022, we informed you about a connectivity issue that affected our Customer Interaction (CI) call center and our IT Help Desk. Our initial analysis of the issue shows that the incident affected the ability of our CI representatives to receive phone calls from homeowners from approximately 9:30 a.m. until 1 p.m. … Continued

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02
Nov
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Cenlar Call Center Restored

We’re pleased to report that we have resolved this morning’s connectivity issue, and our Customer Interaction call center has been restored to normal operations. Our representatives are taking calls, and are ready and available to assist homeowners. We’re continuing to work with our vendor to investigate the root cause of the issue, and will share … Continued

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02
Nov
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Cenlar Call Center Experiencing Connectivity Issues

We are currently experiencing a connectivity issue in our Customer Interaction call center that is preventing our representatives from receiving phone calls. Our Default Call Center is not impacted. The issue, which is also affecting our Help Desk, began at approximately 9:15 a.m. ET. We currently are working with our vendor to troubleshoot and correct … Continued

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31
Oct
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Client Bulletin: October 28, 2022

  What You Need to Know for Year-End   As we enter the homestretch of 2022, Cenlar has begun planning for year-end. Here’s what you need to know about our annual technology freeze, new loan submissions, the transfer “blackout” period and modifications to the transfer schedule in the final weeks of the year: Technology Freeze … Continued

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25
Oct
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Client Bulletin: October 24, 2022

A Look at Our Progress Building the Muscle of Risk Assessment At Cenlar, we are committed to the continuous improvement of our organization. It starts with a proactive mindset and the belief that identifying, managing and mitigating risk is everyone’s job at Cenlar. That attitude has been embraced by the entirety of the business with our … Continued

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20
Oct
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Monthly Regulatory Compliance Change Management Summary

As part of our ongoing effort to keep you informed, each month we send to you a summary of the work we’re doing to ensure compliance with the ever-changing regulatory landscape. Below you’ll find our Regulatory Compliance Change Management summary as of September 30, 2022. To provide you more information, as well as an opportunity … Continued

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19
Oct
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Client Bulletin: October 14, 2022

File Transfers Offline This Weekend to Complete MOVEit Migration to the Cloud MOVEit, the application we use to share files with you, will be offline for a period this weekend, as we complete our upgrade and migration to the cloud. The application will be unavailable from 7:30 a.m. ET Saturday, October 15 until 10 a.m. … Continued

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