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We are aware that the Pandemic Dashboard Reporting hasn’t been functioning properly. Our team is working to fix the issue and will let you know as soon as it has been resolved.

We have resolved the connectivity issue in our call center, as of 1 p.m. ET. Representatives can now receive calls, and currently are working as normal to assist homeowners. We apologize for this inconvenience to your homeowners and thank you for your patience.

Cenlar Refines Loan Operations Team Structure With New Leadership Adds Cenlar Loan Operations, with responsibilities that span core operations and support, transfer operations and default, has refined its structure with the addition of several new senior positions. Led by industry veteran and Senior Vice President William “Bill” Moffett, Loan Operations is deepening its bench strength with … Continued

We’re pleased to report that our call center was restored overnight. We’re continuing to work with our vendor to investigate the issue. The issue was caused yesterday when the vendor that hosts our cloud telephony system experienced a major fiber cut near a data center that hosts Cenlar’s cloud telephony system. The fiber cut impacted … Continued

Please be advised there will be no processing this Friday night, July 29. Cenlar’s extended end-of-month process will begin this Saturday, July 30, at 4 p.m. ET. All reports will be available on Monday, August 1. Branch Payment files must be received by noon on Saturday, July 30 in order to process in the month-end … Continued

Our Chairman, CEO and President, Gregory Tornquist, has decided to retire. We’d like to recognize and thank Greg for his more-than-35-year career, during which he led Cenlar to the leading spot in the subservicing industry. His contributions and guidance over these many years have played a major role in shaping Cenlar’s leadership, growth and success. … Continued

A Note on the GSE-Required Review of LIBOR ARM Notes Freddie Mac and Fannie Mae have issued directives related to their LIBOR loans, requiring a review of all LIBOR ARM Notes. The purpose of this review is to identify any Notes that have non-standard index replacement language (or no index replacement language at all), and … Continued

Update on Exela Cyber Incident We wanted to update you on what we know regarding the cyber incident that has affected our vendor Exela. At this time, there is still no evidence that any homeowner data has been compromised. Exela, with the help of third-party firms that specialize in cyber incident response and forensics, continues … Continued

We wanted to update you on the progress our vendor Exela has made since we last communicated with you. Exela has told us that it has cleared the entire processing backlog that formed due to the cyber incident shutdown. Its larger, East Coast processing center is fully operational, and has been running same-day processing. It … Continued

To our Client Partners: As we continue to refine and strengthen our organization, I wanted to provide you another update on the work we’re doing in risk management. Within this issue of the Client Bulletin, you’ll find a conversation with four Cenlar leaders who are leading the charge in their areas of operation: Erin Sullivan, … Continued