15
Aug
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Cenlar Call Center Now Operational

We have resolved the connectivity issue in our call center, as of 1 p.m. ET. Representatives can now receive calls, and currently are working as normal to assist homeowners. We apologize for this inconvenience to your homeowners and thank you for your patience.

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08
Aug
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Client Bulletin: August 5, 2022

Cenlar Refines Loan Operations Team Structure With New Leadership Adds Cenlar Loan Operations, with responsibilities that span core operations and support, transfer operations and default, has refined its structure with the addition of several new senior positions. Led by industry veteran and Senior Vice President William “Bill” Moffett, Loan Operations is deepening its bench strength with … Continued

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22
Jul
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Client Bulletin: July 22, 2022

A Note on the GSE-Required Review of LIBOR ARM Notes Freddie Mac and Fannie Mae have issued directives related to their LIBOR loans, requiring a review of all LIBOR ARM Notes. The purpose of this review is to identify any Notes that have non-standard index replacement language (or no index replacement language at all), and … Continued

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11
Jul
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Client Bulletin: July 08, 2022

Update on Exela Cyber Incident We wanted to update you on what we know regarding the cyber incident that has affected our vendor Exela. At this time, there is still no evidence that any homeowner data has been compromised. Exela, with the help of third-party firms that specialize in cyber incident response and forensics, continues … Continued

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05
Jul
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July 1 Update on Exela Cyber Incident

We wanted to update you on the progress our vendor Exela has made since we last communicated with you. Exela has told us that it has cleared the entire processing backlog that formed due to the cyber incident shutdown. Its larger, East Coast processing center is fully operational, and has been running same-day processing. It … Continued

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01
Jul
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Client Bulletin: June 30, 2022

To our Client Partners: As we continue to refine and strengthen our organization, I wanted to provide you another update on the work we’re doing in risk management. Within this issue of the Client Bulletin, you’ll find a conversation with four Cenlar leaders who are leading the charge in their areas of operation: Erin Sullivan, … Continued

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