Archives: RSS Posts

As part of our ongoing effort to keep you informed, each month we send to you a summary of the work we’re doing to ensure compliance with the ever-changing regulatory landscape. All items due in July are compliant with our regulatory change management program. To provide you with more information, we also host a monthly … Continued

Yee Haw! Cenlar’s Cocktails and Conversation Series Returns in Denver We’re excited to announce that our Cocktails and Conversation reception returns this fall in the Mile High City, and you’re invited! If you’re travelling to Denver for the MBA Annual Convention, please join us at the History Colorado Center for a reception on Sunday, October … Continued

An Update with Cenlar Leadership on September 12 Please save the date for our next update. WHAT: Cenlar leaders will discuss their vision for the future of the organization and how that vision will enhance the client and homeowner experience. WHEN: Thursday, Sept. 12, 2024 at 3 p.m. ET We will send you access information … Continued

We experienced a connectivity issue in our Default Call Center (DCC) and our Customer Interaction (CI) call center. Our IVR was unavailable, and our call centers were closed while we worked to troubleshoot and correct the issue. Client access to our systems was not impacted, and homeowners were able use the self-serve options available to … Continued

Welcome to Cenlar, COO Leslie Peeler We are excited to announce that Leslie Peeler has been appointed Executive Vice President and Chief Operating Officer of Cenlar FSB, effective immediately. Peeler has a deep expertise in the banking and financial markets and joins Cenlar with more than 20 years of experience transforming organizational productivity, efficiency and … Continued

As you are aware, IT systems worldwide are experiencing issues due to a patch pushed by CrowdStrike, a global cybersecurity protection provider. Cenlar does not use CrowdStrike, but we do have vendors who do. All of Cenlar’s internal systems are running BAU. Our call centers and our CenNet homeowner website are operating as normal. Overnight … Continued

As part of our ongoing effort to keep you informed, each month we send to you a summary of the work we’re doing to ensure compliance with the ever-changing regulatory landscape. All items due in June are compliant with our regulatory change management program. To provide you more information, we also host a monthly conference … Continued

We are excited to announce that Leslie Peeler has been appointed Executive Vice President and Chief Operating Officer of Cenlar FSB, effective immediately. Peeler has a deep expertise in the banking and financial markets and joins Cenlar with more than 20 years of experience transforming organizational productivity efficiency and profitability. Prior to Cenlar, Peeler was … Continued

Response Needed: Listing of Multiple Structure and Multiple Property Accounts We wanted to make you aware of an upcoming addition to the XML fields. We will be adding a multiple property and multiple structure indicator to ensure proper insurance tracking on all structures. A multiple property is defined as a loan with two or more … Continued

On July 8, 2024 we experienced a connectivity issue in both our Default Call Center (DCC) and our Customer Interaction (CI) call center. In DCC, not all agents were able to log-in to answer calls due to a technology issue, from open of business until approximately 10:30 a.m. ET. We also discovered a similar issue … Continued