20
Mar
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March Regulatory Compliance Change Management Summary

As part of our ongoing effort to keep you informed, each month we send to you a summary of the work we’re doing to ensure compliance with the ever-changing regulatory landscape. Below you’ll find our Regulatory Compliance Change Management summary as of February 28, 2023. To provide you more information, as well as an opportunity … Continued

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20
Mar
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Client Bulletin: March 17, 2023

Cenlar Team Helps to Build Affordable Housing with Habitat for Humanity On International Women’s Day, March 8, a group of ambassadors from Cenlar’s Diversity Equity and Inclusion (DEI) committee joined forces with Habitat for Humanity of South Central New Jersey to build homes for women in Hightstown, New Jersey. Our team helped build the frame … Continued

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13
Mar
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Client Bulletin: March 10, 2023

Cenlar Upgraded to A+ Rating by BBB We strive each and every day to be your trusted partner, and part of that commitment to you means consistently providing the very best customer experience for your homeowners. We’re always fine-tuning how we serve homeowners, including strategically making investments in order to adjust to their needs. The … Continued

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08
Mar
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2022 USAP Report

Please find Cenlar’s Report of Management on Compliance and USAP Report, covering the period of January 1, 2022 to December 31, 2022 in the About section.

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03
Mar
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New Process for Flood Zone Determination Vendors

In order to continually improve the service we provide to you and your homeowners, Cenlar has been evaluating our critical vendor relationships for flood zone determination tracking. It is important that these vendors ensure quality, establish consistent controls and provide frequent updates on flood zone and flood data changes. Through this endeavor, we identified an … Continued

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03
Mar
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Update on March 1 Call Center Connectivity Issue

On Wednesday, March 1, 2023, we informed you about a connectivity issue that affected our Customer Interaction (CI) Call Center and our Default Call Center (DCC). During this connectivity issue, our representatives were unable to access the systems they need to assist our homeowners. The incident prevented our representatives in the DCC from receiving phone … Continued

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01
Mar
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Cenlar Call Center Restored

We’re pleased to report that we have resolved today’s connectivity issue, and both our Customer Interaction Call Center and our Default Call Center have been restored to normal operations, as of 12:50 p.m. Our representatives are taking calls, and are ready and available to assist homeowners. We’re continuing to work with our vendor to investigate … Continued

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01
Mar
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Cenlar Call Center Experiencing Connectivity Issues

We are currently experiencing a connectivity issue that is preventing representatives in our Default Call Center and Customer Interaction Call Center from receiving phone calls. We are working to troubleshoot and correct the issue. Our IVR and our CenNet homeowner website are still operational, and homeowners can use the self-serve options available to them there. … Continued

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27
Feb
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Client Bulletin: February 24, 2023

Homeowners Give Top Marks to Cenlar’s Enhanced Mobile App In January, we launched a new and enhanced version of Cenlar MobileTM, our homeowner mobile application, with the goal of providing homeowners the very best experience no matter how they interact with us. Homeowners are giving the new release top marks, with user ratings for the … Continued

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